The customs agency could have avoided an August 2019 system outage—and hours of delays for travelers—with better patch management and employee training on backup procedures.
Two new challenges added this year focus on technological dominance and data as a strategic asset. Tech like hypersonics, microelectronics, AI, 5G and biotechnology were also highlighted.
The agency will need funding, a skilled staff, consistent leadership and more funding to successfully implement the CIO’s latest plan, according to the inspector general.
The Office of Management and Budget missed the deadline for issuing governmentwide guidance for complying with the OPEN Government Data Act and is behind on reporting on agencies’ progress.