IT Modernization

Post-9/11 veterans group’s project to modernize VA healthcare includes suicide prevention focus

The initiative from the nonprofit Iraq and Afghanistan Veterans of America is helmed by former VA Secretary David Shulkin and is looking into seven preliminary areas of care.

From flashlight fixes to future-ready innovation: Why we must stop patching and start building anew

Real innovation isn’t about fixing old switches. It’s about recognizing when it’s time to stop patching and start fresh.

Hard lessons: A CIO’s playbook for consolidation

COMMENTARY | Agencies are under increasing pressure to reorganize their operations. But done well, consolidation can bring economies of scale, better alignment and more agility.

Web4 and the public sector: How agentic technology can transform government services

COMMENTARY | Citizens deserve government services that work as intuitively as their favorite consumer applications. Web4 provides the architectural foundation to make that vision reality.

A shutdown will slow tech modernization, experts warn

Even after a shutdown ends, restarting stalled IT work doesn’t happen immediately.

What government can learn from the private sector — without becoming it

COMMENTARY | The federal government doesn't need to act like a startup; it needs partners who understand what success looks like.

Salesforce launches new business unit for national security customers

Missionforce represents a “deepening” of services and relationships with defense, intelligence and aerospace agencies, according to Kendall Collins, who has been appointed CEO of Government Cloud, including the new business unit.

IT excellence: lessons from the VA, the Air Force and abroad

COMMENTARY | Americans want smarter government. Success stories at the VA and the Air Force show it’s possible to transform digital services with the right leadership.

Exclusive

Direct File is 'beloved by its users,' internal IRS report says

The IRS is reportedly ending the Direct File, but a report obtained via the Freedom of Information Act says that 94% of users rated their experience as “excellent” or “above average.”

Trump administration debuts permitting modernization plan, even as staff cuts could jeopardize it

The new plan builds on Biden-era work, but how implementation goes during Trump-era workforce reductions remains to be seen.

Spending and workforce cuts will harm VA’s modernization work, Democrats say

Rep. Mark Takano, D-Calif., said cuts across VA are forcing the department “to decide between keeping staff on the floor, and investing in expensive equipment that may sit idle without enough personnel to operate it.”

VA names 9 medical facilities that will receive new EHR in 2026

The department said it plans to deploy the modernized electronic health record at a total of 13 sites next year following a pause on most rollouts of the software that was instituted in April 2023.

IRS is evaluating its tech investments and modernization

The agency has been trying to update a tax processing system that uses an outdated programming code for over a decade.

DOGE employee had “read-only access” to two Federal Student Aid systems, Education Department says

In a response to a letter from Democrat senators, an Education official said the DOGE employee’s access to the FSA systems “has since been revoked.”