Digital Government
HealthCare.gov Still Gets Poor Marks for Customer Experience
The U.S. Postal Service and the National Parks Service get highest grades in government.
Emerging Tech
Tech Alone Can’t Solve Government’s Customer Experience Clunkers
Still, the biggest challenge to the government improving its customer experience still lies with people, not tech, experts say.
Emerging Tech
Does the Customer Know Best When it Comes to Federal Services?
After the HealthCare.gov implosion, the federal government learned the hard way the importance of customer experience.
Digital Government
Customer Experience in a Dead Zone
On March 24, Government Executive and Nextgov will host an event to discuss the future of customer experience in the government space
Emerging Tech
Why Big Data Gets a Bad Rap in Government
Believe it or not, big data is not all fire and brimstone, surveillance and mass spying.
Digital Government