Modernization
GSA Develops Human-Centered Design Buying Guide for Agencies
The buying guide assistance to federal agencies looking to improve their customer experience operations.
Ideas
What Federal IT Modernization Leaders Do Best
Modernization is not about just finding solutions that are more cost-efficient and more secure.
Artificial Intelligence
Critical Update: How the U.S. Patent and Trademark Office Plans to Run ‘Better, Cheaper, Faster’ Tech
Chief Information Officer Jamie Holcombe and his team are stabilizing and modernizing IT to help meet growing demands in a changing marketplace.
Ideas
Ensuring Continuity with Your Internal Customers in a Virtual World
Focus on internal customers, even during a pandemic.
Modernization
COVID-19 Forces a New Approach to Public Health Communications
No one likes to wait for answers to questions regarding health issues, especially when there is a lot of uncertainty and conflicting information.
Digital Government
The Suite Life
Nextgov chats with federal executives about their role in agencies’ ever-growing C-suites.
Ideas
The Path to Improved Citizen Digital Experiences
Measuring digital efforts is critical to creating meaningful improvements for citizens.
Modernization
GAO Launches Upgraded, Mobile-Friendly Website
Agency officials hope it’ll increase users’ access to the watchdog’s work.
Digital Government
The Census Already Started in Alaska. Native Translators Are Working to Prevent Undercount Repeat.
Across the country, tribal and non-English speaking communities are creating guidance and messages in a variety of languages to encourage Census 2020 participation.
Ideas
Reimagining Citizen Services in the Government in 2025
As citizens change, so will their expectations.
Ideas
In 2020, Employees Are the New Constituent
In order to deliver on their missions, government agencies must start prioritizing their employees’ experiences – and that starts with right technology.
Digital Government
GAO Calls Out IRS’ Taxpayer Experience Issues
The 2019 tax filing season was more problematic than usual for IRS.
Emerging Tech
The Next Big Customer Experience From Jeff Bezos
His space company, Blue Origin, is on the verge of sending tourists just past the boundary of Earth.
Emerging Tech
'Dark Patterns' Trick You into Spending More Online
There's a reason a website tells you how many other shoppers are looking at the same item you are.
Modernization
FCC Launches Plan to Make Suicide Hotline Accessible Through a 3-Digit Dial Code
988 could soon be the 911 for suicide prevention.
Modernization
A State Agency Scraps Its Paper-Based Licensing System
In adopting a digital licensing system, officials at the Tennessee Alcoholic Beverage Commission say they moved away not just from stacks and stacks of paper, but also an old mindset.
Modernization
Digital First
Federal agencies are ditching paper processes to better serve citizens—and each other.
Modernization