Modernization
GAO Launches Upgraded, Mobile-Friendly Website
Agency officials hope it’ll increase users’ access to the watchdog’s work.
Digital Government
The Census Already Started in Alaska. Native Translators Are Working to Prevent Undercount Repeat.
Across the country, tribal and non-English speaking communities are creating guidance and messages in a variety of languages to encourage Census 2020 participation.
Ideas
Reimagining Citizen Services in the Government in 2025
As citizens change, so will their expectations.
Ideas
In 2020, Employees Are the New Constituent
In order to deliver on their missions, government agencies must start prioritizing their employees’ experiences – and that starts with right technology.
Digital Government
GAO Calls Out IRS’ Taxpayer Experience Issues
The 2019 tax filing season was more problematic than usual for IRS.
Emerging Tech
The Next Big Customer Experience From Jeff Bezos
His space company, Blue Origin, is on the verge of sending tourists just past the boundary of Earth.
Emerging Tech
'Dark Patterns' Trick You into Spending More Online
There's a reason a website tells you how many other shoppers are looking at the same item you are.
Modernization
FCC Launches Plan to Make Suicide Hotline Accessible Through a 3-Digit Dial Code
988 could soon be the 911 for suicide prevention.
Modernization
A State Agency Scraps Its Paper-Based Licensing System
In adopting a digital licensing system, officials at the Tennessee Alcoholic Beverage Commission say they moved away not just from stacks and stacks of paper, but also an old mindset.
Modernization
Digital First
Federal agencies are ditching paper processes to better serve citizens—and each other.
Modernization
More Vets Are Taking Advantage of Digital Services Through New VA.gov
One year in, the relaunch of VA.gov seems to have resulted in more veterans access digital services.
Modernization
VA Stands Up Private, Virtual Exam Rooms to Bring Telehealth to Rural Communities
The agency is collaborating with corporate partners to provide veterans with comfortable, private spaces to have video appointments with their VA providers, much closer to home.
Digital Government
GSA Wants Industry Insights on Offering Human-Centered Design Services
Responses to the new request for information will impact future procurement actions, the agency said.
Modernization
FCC Wants Public Feedback on Plans to Fully Digitize Its Largest Licensing System
The agency filed approximately 5,000 applications manually last year.
Modernization
Inside TurboTax’s 20-Year Fight to Stop Americans From Filing Their Taxes for Free
The success of TurboTax relies on whether the U.S. government makes tax filing simple and free for most citizens.
Digital Government
Report: IRS Should Have an Official In Charge of Customer Experience
The agency could also improve its website and share more feedback, analysts conclude in first-of-its-kind report.
Modernization
A Plan to Reduce Bench Warrants—By Text Message
After success in one county, Minnesota is rolling out a statewide program that sends reminders to defendants about their court appearances.
Modernization