Despite many government leaders recognizing AI as an instrumental tool for future missions, some public servants remain hesitant to take a chance on the technology. Agency leaders can remove hesitancy toward AI tools by rewarding innovators who are willing to take risks and pilot the technology.
Artificial Intelligence has empowered government employees to deliver on the mission. Today, agency IT leaders are turning to AI to extract data from growing mounds of records, address higher demands on social services and rethink outdated tools and processes for scale.
From answering an increase in calls to beautifying the city, AI-powered virtual agents helped the City of San Jose better serve constituents and improve community engagement.
A quick Google search for artificial intelligence can lead readers to sensational stories portraying this technology in the best — and worst — possible ways.
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