USDA
USDA hopes more data access will improve states’ SNAP delivery
The Agriculture Department is also working to help states address card skimming and other persistent problems in the SNAP program.
Agriculture Department is taking a ‘cautious’ approach to generative AI
The agency’s data “also needs to be in a condition… to support those kinds of tools,” according to USDA chief data officer and responsible AI officer, Chris Alvares.
GAO: USDA violated the Anti-Deficiency Act while planning its relocation of science agencies
House Democrats renewed calls to institute tighter regulation of agency relocations in light of the watchdog agency's findings.
The ‘future is at risk’ for government’s biggest civilian payroll provider, study finds
The National Finance Center — a part of the Agriculture Department — provides payroll services for over 170 agencies, but a lot of them aren’t happy with the services they’re getting.
How the Agriculture Department is ‘hardwiring’ customer experience into its work
The department’s chief customer experience officer, Simchah Suveyke-Bogin, told Nextgov/FCW that her primary goal is building capacity for customer experience.
USDA CIO talks modernization, CX priorities
The Agriculture Department has made strides to modernize tech systems and improve service delivery, but there’s more work to do, according to Chief Information Officer Gary Washington.
3 Customer Experience Tips for Feds from Feds
Two professional customer experience experts offered advice for other practitioners across the federal ranks this month.
USDA ‘Did Not Establish Performance Goals’ For its Broadband Program, Watchdog Says
A report from the Government Accountability Office found that the Agriculture Department’s ReConnect program lacks set performance objectives and a detailed fraud mitigation framework.
TMF Announces $95 Million in New Funding Focused on Security and Networks
The Technology Modernization Fund is announcing a new set of investments to help three agencies meet White House cybersecurity objectives.
USDA, Justice Launch Website To Report Anticompetitive Behavior in Agriculture
The new portal will allow farmers and ranchers to report unfair behavior from other producers in the industry.
USDA’s Bot Program Saves More Than 150,000 Hours Per Year
The agency reached $5.3 million in cost avoidance while 27 cohorts of employees graduated from its reskilling program, Agriculture officials say.
Government Considers VR for Training and Therapy
A slate of contracting calls demonstrate ways agencies are putting the emerging technology to use.
GSA’s First Centers of Excellence Customer Touts $50M in Cost Avoidance
After three years, the Agriculture Department launched a cloud office, consolidated contact centers and stood up more than a hundred dashboards.
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