Digital Government
How the Next Administration Can Improve Customer Service
The recommendations include creating chief customer officers.
Digital Government
ISIS Twitter Users Have Learned from Katy Perry and Taylor Swift. Now What?
Citizens need to know how to resist ISIS messaging.
Digital Government
Orlando Mayor Shares How to Use Twitter After Tragedy
Terrorists have long used social media to spread rhetoric, but platforms such as Twitter could be reclaimed to minimize damages after an attack.
Cybersecurity
It’s On: US Mulls Tricky Options for Retaliation Against Russian Hacks
The U.S. will find it difficult to stand up to Russian hacking while promoting a stable cyberspace.
Digital Government
5 Tips for Agencies to Step Up Their Customer Experience Game
As agencies transform call centers into digital operations, here are some best practices to consider.
Modernization
Agencies Spend Big to Transform Internal Processes, Report Finds
They're less focused on applying such changes to customer experience.
Digital Government
Some Agencies Spend More Than 90% of IT Budgets on Legacy Systems, Report Finds
Some agencies are spending even more on legacy IT than you think.
Cybersecurity
CYBERCOM Reaches Initial Operating Capability
The command is scheduled to reach full capability in 2018.
Cybersecurity
DHS Secretary: DDoS Attack ‘Mitigated’
DHS is working on principles to secure the internet of things, DHS Secretary Jeh Johnson says.
Cybersecurity
Human Rights Group Ranks Best and Worst Messaging Apps for Privacy
Microsoft, BlackBerry and Snapchat fared poorly in the rankings from Amnesty International.
Emerging Tech
New 3-D-Printed Hand Simultaneously Makes Fingerprint Scanners More Secure and Vulnerable
Replicating a whole hand to crack open biometrically sealed vaults is no longer just the stuff movies are made of.
Cybersecurity
Denying Trump’s Denial, US Intel Chief Says There’s More Evidence of Russian Hacking
The nation’s top intelligence official says “forensic and other” evidence prove Russian election interference.
Digital Government
DOD Wants You to Hack the Pentagon Again and Again
The department is prepping a contract vehicle for bug bounty programs.
Digital Government
A Computer Watched the Debates. It Thought Clinton Was Happy and Trump Was Angry and Quite Sad
Grad students built an application that "watches" the debate, captures a video frame every 5 seconds and spits out a score on how confident it was that it recognizes a set of emotions.
Cybersecurity
IG: Cyber Weaknesses Persist in Energy Dept.'s Unclassified Systems
The audit found the department's systems are operating at higher than necessary risk.
Digital Government
GSA Wants a Digital Federal Staff Directory
Ideally, users could search for equivalent employees across agencies.
Cybersecurity
Report: Stolen NSA Documents Include Hacking Tools Shadow Brokers Have For Sale
The amount of data eclipses what Edward Snowden took in 2013.
Emerging Tech
What an NFL Coach, the Pentagon and Election Systems Have in Common
Does going low-tech make sense in some circumstances?
Artificial Intelligence
Should Human-Operated and Automated Vehicles Have to Meet the Same Standards?
It's a tough question, says one policymaker.
Digital Government