As federal and state employees shifted to remote models of work over the last few years, constituents shifted to digital and self-service government more than ever before. But when turning to online resources to find information and secure benefits, constituents were met with legacy systems unable to withstand high volumes of web traffic, information requests and data intake. By employing data-driven automated technology that breaks down barriers to access such as language or geography, Google Cloud is making it that much easier for governments to provide benefits to constituents where and when they need them.
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