Modernization

COVID-19 Could Change Government Contact Centers Forever

The pandemic has forced major changes in the way federal agencies serve customers.

Modernization

VA Wants to Automate Digitization of its 5-Mile-High Electronic Health Record Backlog

Veterans Affairs is looking to robotic process automation to help digitize its backlog and integrate with the new electronic health record platform.

Modernization

FCC makes next move on widely opposed T-band auction

The Federal Communications Commission reluctantly moves ahead with plans to reallocate and auction public-safety spectrum.

Modernization

JADC2 tops Pentagon’s artificial intelligence efforts

The Pentagon’s Joint Artificial Intelligence Center is focused on overlaying AI tools on the military’s mega information-sharing platform effort, called Joint All Domain Command and Control.

Emerging Tech

$12 Billion Intelligence IT Contract Out for Bid

Proposals for the Defense Intelligence Agency’s SITE III contract are due Aug. 21.

Digital Government

NOAA Aligns Cloud and Data Strategies With Administration Priorities

The new strategies meld with three existing science and technology-focused documents, as well as incorporating priorities from the White House’s cloud and data policies.

Digital Government

Experts Break Down GSA’s Abrupt Cancellation of $15B Small Business IT GWAC

Four federal contracting experts joined Nextgov to discuss what happened with Alliant 2 Small Business, what’s next for the family of contracts and what this means for GSA’s suite of small business vehicles.

Digital Government

GSA Opens Bids for Largest Governmentwide Small Business Contract to Date

The final request for proposals is out for GSA’s IT services-focused 8(a) STARS III contract, which will have a ceiling of $50 billion.

Ideas

Digital Contact Tracing's Mixed Record Abroad Spells Trouble for US Efforts to Rein in COVID-19

Initial enthusiasm for digital contact tracing was sparked by early successes in countries such as South Korea.

Modernization

After Years In Limbo, GSA Cancels $15B Governmentwide IT Contract

The agency rescinded awards on the Alliant 2 Small Business last year, then canceled the solicitation altogether.

Digital Government

CBP’s Outgoing Biometrics Lead on Law Enforcement Use of Facial Recognition

Law enforcement should be careful using facial recognition in public spaces. But with the right applications, authorities and transparency, federal programs could serve a lot of good.

Modernization

GSA taps MetTel for its own EIS contract

The General Services Administration awards data and voice task orders under its $50 billion next generation telecommunications contract.

Artificial Intelligence

Artificial Intelligence Systems Will Need to Have Certification, CISA Official Says

A process for vetting algorithms and their input data is needed to build confidence in the tech but is still very far off.

Digital Government

OMB Official: We Need More Cross-Agency Collaboration Tools

Mass teleworking due to the COVID-19 pandemic has highlighted the importance of digital government, including a lack of communication options for interagency collaboration.

Policy

Senate Passes Bill to End Payments to Dead People

The bill follows an audit that found the IRS sent $1.4 billion in stimulus checks to deceased individuals.

Modernization

Inside the Navy Financial System’s Cloud Migration

The Navy is running $70 billion in annual financial transactions in Amazon Web Services’ GovCloud.