Modernization
Survey says people prefer online federal customer service
A survey says Americans are more satisfied with online interactions with federal agencies than with their telephone conversations.
Modernization
Agencies update Web sites in preparation for Hurricane Earl
The Federal Emergency Management Agency and the National Hurricane center have updated their home pages in preparation for Hurricane Earl.
Modernization
Agencies use old and new tech to monitor, prepare for Hurricane Earl
The National Hurricane Center relies on satellite images supplemented by advanced equipment that accurately measures wind speeds, while FEMA taps in to social media to help residents prepare for landfall.
Modernization
Report says Congress needs lots of help with Web sites
Congress needs to work harder to develop best practices for lawmakers' Web sites, a report from the Brookings Institution says.
Modernization
Air traffic control modernization program takes step forward
American Airlines jet lands using new satellite-based technology designed to replace FAA's decades-old radar systems, an advance that could allow carriers to fly in poor weather and save fuel.
Modernization
White House attention nudges e-archive toward completion by September 2011
The National Archives and Records Administration is putting its electronic archive project on track for completion in a year after the program landed on a White House list of high-risk projects.
Modernization
Red Hat announces strategy that allows mixing cloud platforms
Tools and capabilities would allow customers to build and move applications in and out of different cloud and virtual environments.
Modernization
Agencies bust myth of year-end buying sprees
Once thought of as spendthrifts when September came, some officials now align their information technology purchases with executives' top initiatives and mission-critical services.
Modernization
HHS offers widget for identifying health insurance choices
The Health and Human Services Department has an online widget to help people identify the health insurance plans are sold in their states.
Modernization
Agencies told to avoid links to political sites
Federal agencies with a presence on Facebook and Twitter must be careful not to link to any political Web sites, according to new guidance.
Modernization
Advanced communications support Defense in Pakistan flood relief
The Army, Navy and Marines rely on radios and mobile satellite systems that set up in minutes to coordinate helicopters and large C-130 cargo aircraft flying supplies to ravaged areas.
Modernization
White House crackdown on IT might be a moneymaker for vendors
Suppliers of easy-to-configure software say they could receive more business when departments recompete canceled projects, or when they buy smaller systems.
Modernization
Social Security expects to award mega-IT contract by October
The $2 billion pact continues a services agreement, but will expand to include health information technology work that will allow the agency to exchange more electronic medical data.
Modernization
Data Deluge
Agencies have turned to virtualization to process a growing stockpile of information. Now the challenge is where to put it all.
Modernization
3 federal sites have top customer satisfaction
A recent survey highlighted the best and worst scores for customer satisfaction among federal departmental and portal Web sites.
Modernization