Modernization
Lumen Tapped To Upgrade Customs and Border Protection Comms Network
The Communications company will overhaul CBP’s communications infrastructure and expand its network.
Modernization
VA touts improvements but warns of challenges for digital GI Bill platform
The Veterans Benefits Administration is still relying on ‘many legacy IT systems” as part of its digital GI Bill platform, which officials said were causing challenges in keeping up with emerging technologies in congressional testimony on Wednesday.
Modernization
CBP Built and Deployed an In-House Electronic Health Record System in Under 2 Years
Medical service contractors working for the Customs and Border Protection are using an agency app to record migrants’ medical information instead of just writing it down.
Modernization
Internal VA Email Calls Postponement of EHR Rollout to Boise ‘Part of the Process’
The message to staff said that "more could be done" to streamline planned deployment of new health record software at Boise VA Medical Center.
Modernization
VA delays go-live of new health record software at Boise medical center
A new third-party cost estimate of the Veterans Affairs health record rollout prepared for Congress suggests that the total cost of the program could exceed $50 billion.
Modernization
Report: Federal Call Center Modernization Requires Strategy Sea Change
Call center and customer experience investments aren’t being made in the most efficient manner, according to research from Accenture Federal Services.
Modernization
Federal Agencies Invest More Each Year in Cloud as Benefits Outweigh Challenges
Government IT experts promoted the benefits of migrating to the cloud, even as they cautioned about the need to train employees and navigate the regulatory process.
Modernization
FBI, Verizon Collaborate on $400M IT Overhaul
The telecommunications giant will help the law enforcement agency improve connectivity and security for its acting agents.
Modernization
VA Senior Staffers 'Failed' to Provide Accurate Data on EHR Training, Watchdog Finds
An OIG investigation found that change management leaders’ lack of due diligence impeded assessment of the electronic health record system training process.
Modernization
Routing gap in VA health software led to patient harm, watchdog says
An oversight report claims a confusing routing process in the new electronic health record system being fielded by the Department of Veterans Affairs contributed to nearly 150 adverse patient events.
Modernization
Bad data and old tech hamper CDC's ability track COVID exposures on flights
Because of its clunky, outdated data system, the CDC can't quickly identify how many people were exposed to a sick person on a plane, a recent GAO report states.
Modernization
State Department releases draft of $10 billion plan to upgrade diplomatic tech
The "Evolve" solicitation is designed to revamp the technology products and services used by U.S. diplomats at home and abroad.
Modernization
TSA Collaborates with European Security, Manufacturers To Upgrade Security Tech
The Transportation Security Administration and Airports Council International Europe worked together to implement open architecture frameworks in screening technology.
Modernization
Verizon to Improve Internet Connectivity at 80 Native American Schools
The high-speed internet will benefit 64 reservations.
Modernization
TSP officials promise service will improve after a difficult transition to the new recordkeeping system
Staffing at the call center that serves participants of the federal government’s 401(k)-style retirement savings program has already increased 66%, with more on the way.
Modernization
VA Enables Login.gov for Three Major Veteran Portals
Officials said the agency plans to add more services later this year, though Login.gov credentials won’t be mandatory until all veterans are transitioned.
Modernization
Why Federal IT Leaders Set Aside $100M for Customer Experience
Creating a distinct pool of funding for customer experience improvement projects is part of a three-pronged strategy to show agencies the administration is serious about CX.
Modernization
VA Electronic Record System ‘Not Yet Stable Enough’ for Planned Rollouts
The Boise Veterans Affairs Medical Center now plans to deploy the Cerner Millennium system a month later than originally planned, with the year’s remaining rollouts pushed to 2023.
Digital Government
President Biden Nominates OSTP Director
If confirmed, Dr. Arati Prabhakar would serve as the president’s chief science advisor.
Modernization