Modernization
6 Lessons from Government Customer Experience Professionals
Officials from the U.S. Patent and Trademark Office, Transportation Security Administration and Office of Federal Student Aid explained what’s worked in improving customer experience.
Acquisition
COMET, EIS moving ahead at GSA
Federal Acquisition Service head Alan Thomas is retiring just as two major overhauls are showing results.
Ideas
Do You Know What’s Hiding in the Cloud?
The more complex an enterprise network is, the more difficult it becomes to be certain that everything is configured correctly and adheres to regulations and guidelines.
Digital Government
FCW Insider: Oct. 8
The latest news and analysis from FCW's reporters and editors.
Digital Government
Typing Speed on Mobile is Catching Up to Keyboards
Typing speed on mobile devices is catching up to that of physical keyboards, a study of more than 37,000 users shows.
Cybersecurity
Protection from Ransomware Attacks Isn’t as Simple as Insurance
In the wake of high-profile ransomware attacks, local governments are looking to cyber insurance to mitigate risk. But not all policies are equal and merit close scrutiny, experts say.
Cybersecurity
The Pentagon is Standing Up a Nonprofit to Assess Vendor Cybersecurity
The organization would be responsible for running the department’s Cybersecurity Maturity Model Certification.
Modernization
GAO Wants To Know The Best Way To Buy a Modernization Strategy
The agency plans to upgrade its content management and delivery systems, as well as its talent management tools. But first, it needs to decide on the best way to buy a modernization strategy.
Digital Government
VA embraces gaming as therapy for injured vets
The VA plans to offer gaming as an alternative form of therapy and to improve socialization for veterans with limited mobility through a partnership with Microsoft.
Cybersecurity
New Tech Aims to Tell Pilots When Their Plane Has Been Hacked
Raytheon is pitching a product to detect cyber intrusions into aircraft, drones and even missiles.
Artificial Intelligence
Energy to Launch $5.5M Artificial Intelligence Research Center
Researchers from the Pacific Northwest National Laboratory, Sandia National Laboratories, and the Georgia Institute of Technology will join forces to address AI challenges through co-design.
Modernization
DEOS cloud set for a do-over
After a protest, the General Services Administration and the Defense Information Systems Agency are planning to take another look at their $7.6 billion cloud award.
Cybersecurity
NIST looking for partners to secure energy IoT
The agency is looking for new methods for secure connected devices in the U.S. energy industrial sector, from sensors attached to machinery and vehicles to insecure devices that help transmit data from distribution control systems.
Modernization
GSA to Take Corrective Action on DEOS Cloud Contract
The General Services Administration will rework the Defense Enterprise Office Solutions contract to address a bid protest.
Acquisition
NASA's big contract vehicle lowers fee
In the wake of a flush spending season, Solutions for Enterprise-Wide Procurement cuts agency customers a better deal.
Digital Government
FCW Insider: Oct. 7
The latest news and analysis from FCW's reporters and editors.
People
OPM gets cranking on workforce orders
After a judicial injunction was lifted, the Office of Personnel Management ordered agencies to resume plans to fully implement new workforce policies contained in three controversial executive orders.
Cybersecurity