People
Striking the right balance for customer service
Federal agencies find high tech frees their call center employees for high-touch service.
Digital Government
FlipSide: Competitive caption sourcing
Cartoonist John Klossner provided the drawing. You provide the caption.
Modernization
Policing terror
Pioneering law enforcement agencies use data sharing and analysis tools to step up anti-terrorism contributions.
Acquisition
Editorial: Change management
We hope the new Democratic leaders will carry out the effective oversight tradition exemplified by Reps. Davis' and Waxman's leadership of the House Government Reform Committee.
People
Deep Water Point keeps an eye on Congress’ IT appropriations
Consulting firm brings together former agency execs who enjoy business.
People
Now hear this!
Local officials tap new location-aware and multichannel emergency alert systems to better reach a more mobile citizenry.
Digital Government
Shuttle Discovery's obsolete code could force launch delay
But NASA engineers say date reprogramming problem does not pose a flight-safety risk.
Digital Government
Technology briefs
Fortify to secure Air Force lab; VMware unveils certification program
People
USAID contracts with BearingPoint for work in Bosnia-Herzegovina
The management and technology consulting firm will work with USAID to improve the country's workforce mobility and tax collection programs.
Modernization
In Afghanistan, cell phones double as C2 systems
Afghanistan infantry battalions and the Taliban take advantage of the country's burgeoning cellular network infrastructure.
People
SAIC buys two companies
The purchase of AETC and Applied Marine Technology will increase the integrator's arsenal of intelligence- and defense-related services.
People
E-gov scores shuffle in fourth quarter
NASA, the USDA and HHS dropped to red, while SBA and Transportation leaped from red to green.
Modernization