Digital Government

Citizen satisfaction with federal government services hits all-time low

The American Customer Satisfaction Index 2021 Federal Government Report showed citizen satisfaction in government services in a freefall over the last four years, with declines across all driving indicators of satisfaction.

Policy

Citizen Satisfaction With Federal Government Services Hits All-time Low

The American Customer Satisfaction Index 2021 Federal Government Report showed citizen satisfaction in government services in a freefall over the last four years, with declines across all driving indicators of satisfaction.

Digital Government

No easy fix for ID verification for government benefits

While states are looking for turnkey solutions to qualify applicants for government programs, many individuals without the right credentials can fall between the cracks.

Emerging Tech

GSA Working to Expand on Social Security Administration’s Digital Identity System  

There’s a solid cybersecurity argument for electronic verification, but equity can’t be neglected, observers say.

Digital Government

Watchdog: HUD Disaster Relief Could Use Better Data Collection, Analysis

A GAO report found one of HUD’s aid programs could be more efficient if more accurate demographic information is harvested and referenced prior to distributing funds.

Defense

A USAF initiative for the hybrid workplace

The Air Force Installation and Mission Support Center in Joint Base San Antonio has been transitioning to a hybrid work environment for two years, shrinking physical facilities by 40%.

Ideas

Taking Control of Ransomware and Other Malware with a Zero-Trust Strategy

Antivirus, sandboxing and similar detection techniques can’t keep up. It’s time for agencies to transform their approach to thwarting malware.

People

Court block of contractor vaccine mandate does not bar workplace safety measures

A block of the Biden administration's order that contractors be vaccinated against COVID-19 or test regularly has been in place since December.

Policy

DHS Expands Fields of Study In STEM Training Program 

The 22 new fields of study have been added to the STEM Optional Practical Training program in a bid to keep U.S. science and math education competitive.

Cybersecurity

NSA: Securing Cloud-Related PDFs Shouldn’t Mean Sacrificing Usability

The rise of editable Portable Document Files created a new avenue for attackers, but the right configuration can protect most systems without compromising functionality, NSA says.

People

OPM issues guidance to ensure 67,000 feds make at least $15 per hour

Agencies have until the end of this month to exercise special pay rates to implement a $15 minimum wage, in accordance with a Biden administration executive order.

Policy

OPM Issues Guidance to Ensure 67,000 Feds Make at Least $15 per Hour

Agencies have until the end of this month to exercise special pay rates to implement a $15 minimum wage, in accordance with a Biden administration executive order.

Defense

DISA preps for a diverse hybrid cloud environment

The Defense Information Systems Agency is experimenting with using commercial containers in data centers to help prepare for a multi-vendor, multi-capability cloud environment.

Digital Government

Information Warfare is Moving Beyond Nation States

Mis- and disinformation ecosystems extend beyond the usual bad state actors.

Modernization

Watchdog Finds IT Scorecards Effective In Monitoring Federal Modernization Efforts

A new report highlights the benefits FITARA grading has had on modernizing tech within the government, despite recent failing grades.