Digital Government

Can chatbots improve government customer service?

Federal digital and customer experience experts are telling feds how AI and machine learning, including bots, can expand and improve customer service.

Digital Government

The Ultimate Facial-Recognition Algorithm

New research finds that machines designed to identify people still have difficulty with accuracy as datasets grow.

Cybersecurity

Reps press HHS on ransomware

The Department of Health and Human Services is weighing what kind of disclosures should follow a ransomware attack that involves health records. Two lawmakers urge a light touch.

Emerging Tech

The Future of Archaeology Is 'Spacejunk'

Museum tours may one day rocket beyond Earth to explore abandoned satellites and derelict spacecraft.

Acquisition

Deadline extended for Rising Star nominations

Got some early-career colleagues who are doing great things in federal IT? Nominate them for FCW's 2016 Rising Star awards.

Cybersecurity

DHS wants to shift to agile in a FLASH

DHS is looking for a dozen agile-minded and nontraditional companies to help with its upcoming agile design and development support services contract.

Cybersecurity

Lawmakers Want to See If Dumbing Down Smart Grids Might Thwart Hackers

The idea behind the experiment with analog tech is to help identify -- and remove -- hidden vulnerabilities that could let in malware.

People

Why Beth Angerman sees a shared-services opportunity

Hacks, tight budgets and oversight are driving a governmentwide push to shared services.

Cybersecurity

To fight ransomware, DOJ wants companies to talk more

Paying off ransomware hackers just encourages more attacks, according to a senior Justice Department official.

Emerging Tech

How to Get People to Embrace Technological Change

Facebook users threaten violent revolution every time the site tweaks its design. Is there a way to innovate without upsetting anyone?

Digital Government

Clinton tech agenda bakes in innovation teams

Hillary Clinton's newly released technology agenda calls for retaining the U.S. Digital Service and other innovation groups to improve government services.

Ideas

Commerce Department Now Embraces GitHub for 'Collaborative Problem Solving'

America's data agency can now use GitHub for collaboratively building open source software.

Emerging Tech

Microsoft Has to Pay a Customer $10,000 for Unwanted Windows 10 Upgrade

“Nobody ever asked me if I wanted to update.”

Emerging Tech

Nextgov Event: Enjoy a Cocktail and Talk Emerging Tech

Our next meetup will highlight emerging technologies in play within the 17 agencies of the IC and on how nanotech and genetic research are affecting agriculture around the country.

Emerging Tech

Video: Watch NASA Test its Biggest Rocket, Ever

The space agency's Space Launch System measures about half the length of a football field and puts out 3.6 million lbs of thrust.

Digital Government

The Decade’s Biggest IT Contract Is Out for Bid

"These next-gen Alliant vehicles have great potential to provide agencies with new IT offerings, expanded scope and flexible options while driving down costs for the American taxpayer," said Mary Davie, assistant commissioner for GSA’s Office of Integrated Technology Services.

Cybersecurity

Should the Careless Be Punished for Getting Hacked?

A computer security expert grapples with how to better protect us from cyberattacks.