Digital Government
5 Tips for Agencies to Step Up Their Customer Experience Game
As agencies transform call centers into digital operations, here are some best practices to consider.
Cybersecurity
Report: Millennials Could Put Federal IT at Risk
Those defined by the survey as born between 1977 and 1994 are more likely than baby boomers to engage in risky behaviors online.
Modernization
Agencies Spend Big to Transform Internal Processes, Report Finds
They're less focused on applying such changes to customer experience.
Modernization
Video: How to Navigate With Google Maps Hands Free
Keep your eyes on the road while you use voice recognition.
Digital Government
Some Agencies Spend More Than 90% of IT Budgets on Legacy Systems, Report Finds
Some agencies are spending even more on legacy IT than you think.
Cybersecurity
Who’s Responsible When Your DVR Launches a Cyberattack?
The companies who make the devices could be held accountable.
Cybersecurity
DDOS attacks raise questions from lawmakers
Lawmakers want answers from government officials and the private sector on how a distributed denial-of-service attack crippled leading websites last week.
Modernization
The new cloud paradigm: Managed services as a service
To achieve the true savings of cloud computing, agencies need to get a handle on the cost of managed services.
Digital Government
DOD service chiefs survey the threat landscape
As the Obama administration nears its end, the service secretaries say technological threats will continue to grow and the DOD must reform how it develops systems and its workforce to keep pace with adversaries.
Cybersecurity
CYBERCOM Reaches Initial Operating Capability
The command is scheduled to reach full capability in 2018.
People
IT modernization isn't all about tech
More efficient and cost-effective IT often comes down to customer involvement and comfort, according to some IT experts.
Cybersecurity
Senator: Industry needs to educate Congress on cyber
Sen. Mark Warner, one of the most tech-savvy members of Congress, said industry should help him and his colleagues better understand technology so they can design smarter cyber policy.
Modernization
Data policy for a new administration
Experts have some advice for the next administration on tackling open-data initiatives early in its term to improve government operations and service.
Artificial Intelligence
AI-Enhanced Security Cameras Will Soon Be Able to Catch You Texting and Driving
These smart cameras can catch behavior such as leaving a suspicious package in a public place, driving while distracted by mobile devices, and break ins.
Acquisition
Fed 100 nominations are now open
Help us identify the outstanding women and men in federal IT.
Artificial Intelligence
Researchers Are Teaching Artificial Intelligence How to Terrify Humans
Can machines learn to scare us?
Digital Government
The Election is Secure, Not Rigged
The election technology used in the United States is about as secure as you can make a system, though it was hardly designed that way.
Digital Government
A Startup’s Constellation of Tiny Satellites is Now Photographing Half of Earth’s Landmass Every Day
Are you ready for the coming era of global transparency?
Cybersecurity
How DOD embraced bug bounties -- and how your agency can, too
Hack the Pentagon proved to Defense Department officials that outside hackers can be assets, not adversaries.
Cybersecurity