IT Modernization

Lack of Oversight Continues to Harm Accessibility of Federal Websites, Senators Say

DOJ has not issued reports on federal agencies’ compliance with accessibility standards in a decade, despite many federal websites still remaining inaccessible.

U.S. Courts Still Suffer Poor IT Management Following 2020 Breach, Watchdog Finds

A U.S. Government Accountability Office’s report indicates insufficient IT workforce planning and management at the Administrative Office of the U.S. Courts, following the office’s 2020 system breach.

Bill Aims To Reclassify Broadband As Essential To Promote Net Neutrality

Two Democratic senators unveiled a new bill to codify broadband as an essential service and prevent discriminatory practices.

Top Republican to 'Seriously Consider Pulling the Plug' on VA's New EHR System

The ranking member of the House Veterans’ Affairs Committee plans to introduce legislation before the end of the year to address deficiencies in the rollout of the new Oracle-Cerner electronic health record system.

FITARA 14 Sees Just One Overall A and Stagnant Grades

The Federal Information Technology Acquisition Reform Act scorecard did reveal continued struggles in the cybersecurity and Networx transition. 

Lumen Tapped To Upgrade Customs and Border Protection Comms Network

The Communications company will overhaul CBP’s communications infrastructure and expand its network. 

VA Touts Improvements But Warns of Challenges for Digital GI Bill Platform

The Veterans Benefits Administration is still relying on "many legacy IT systems” as part of its digital GI Bill platform, which officials said were causing challenges in keeping up with emerging technologies in congressional testimony on Wednesday.

CBP Built and Deployed an In-House Electronic Health Record System in Under 2 Years

Medical service contractors working for the Customs and Border Protection are using an agency app to record migrants’ medical information instead of just writing it down.

Internal VA Email Calls Postponement of EHR Rollout to Boise ‘Part of the Process’ 

The message to staff said that "more could be done" to streamline planned deployment of new health record software at Boise VA Medical Center.

Report: Federal Call Center Modernization Requires Strategy Sea Change

Call center and customer experience investments aren’t being made in the most efficient manner, according to research from Accenture Federal Services.

Federal Agencies Invest More Each Year in Cloud as Benefits Outweigh Challenges

Government IT experts promoted the benefits of migrating to the cloud, even as they cautioned about the need to train employees and navigate the regulatory process.

FBI, Verizon Collaborate on $400M IT Overhaul

The telecommunications giant will help the law enforcement agency improve connectivity and security for its acting agents. 

VA Senior Staffers 'Failed' to Provide Accurate Data on EHR Training, Watchdog Finds

An OIG investigation found that change management leaders’ lack of due diligence impeded assessment of the electronic health record system training process.

TSA Collaborates with European Security, Manufacturers To Upgrade Security Tech

The Transportation Security Administration and Airports Council International Europe worked together to implement open architecture frameworks in screening technology.

VA Enables for Three Major Veteran Portals

Officials said the agency plans to add more services later this year, though credentials won’t be mandatory until all veterans are transitioned.

Why Federal IT Leaders Set Aside $100M for Customer Experience

Creating a distinct pool of funding for customer experience improvement projects is part of a three-pronged strategy to show agencies the administration is serious about CX.