Ideas

7 Steps to Ensure Your Site Meets Citizen Expectations

Does your agency have a website or it is a fully digital operation? There's a difference.

Ideas

Unlocking the Power of NIST’s Cybersecurity Framework

In the not-so-distant past, it was hard to get people to think cyber risk management.

Ideas

Built to Change: The New Model for Federal IT Modernization

Instead of purchasing what's built to last, the government should think about purchasing with change in mind.

Ideas

A Hacker’s POV of Internet of Things Security

Many connected device makers have yet to prioritize security and that makes everyone more vulnerable.

Ideas

HR and IT: A Partnership Poised to Protect Federal Cyber Systems

By partnering with IT, HR departments will assemble the must-have tech and people building blocks required to cover all essential areas.

Ideas

United's Hot Mess: The Customer Experience Truth Government Must Now Face

Agency leaders must look through the customer lens when creating policies and rules that impact customers.

Ideas

'If I Were the Federal CIO': Setting Technology Priorities in the Digital Age

There’s much that can be learned from the experiences—and the mistakes—of the private sector.

Ideas

4 Reasons Agencies Should Care About the Citizen Experience

The benefits of a customer-centric strategy aren’t limited to private-sector businesses. Agencies at every level can realize their goals by putting the needs and wants of citizens first.

Ideas

Budget is an Opportunity to Redefine Digital Service Delivery

It's time for the federal government to nab an idea from state governments.

Ideas

Why Updating Tech Infrastructure is as Critical as Updating Roads and Bridges

When we talk infrastructure improvements, we must include the IT component for our nation.

Ideas

4 Security Trends for the New Administration To Consider

The challenge is to balance what’s practical with what’s effective, all in the face of global threats evolving every day.

Ideas

It’s Time for America to Protect its Cyber Borders

The country is in danger of losing a technological arms race that could result in more leaks and attacks on critical infrastructure.  

Ideas

Redefining the Role of Federal CIO: The Enabler-in-Chief

The key is modernizing systems will not be done in the same architectural model of the past.

Ideas

Some Alleged CIA Hacking Tools—Like Apps That Turn Smart TVs into Spies—Do Exist

A more unsettling issue may be why the CIA couldn’t protect its own data in the first place.