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6 Ways Federal Agencies Can Overcome Complexity and Improve Mission Performance
The unknown presents the greatest danger.
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Heartland Cities Are Stuck. Washington Can Help Them.
In an unprecedented era of winner-take-all urbanism, left-behind cities need federal help.
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Commercial CX Trends for Federal Agencies to Consider Today
Here are the top digital customer service trends used by leading commercial brands that hold promise for government leaders in 2019.
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White House Takes Important Step to Accelerate AI Adoption
It’s hard to overstate AI’s importance: It’s the biggest commercial opportunity in the world right now.
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Trust Me, I’m An Artificial Intelligence From Washington
People tend to question everything. So what chance does AI have?
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Getting Leaders Onboard for Data Governance
Everyone from top to bottom should be working toward a culture of data stewardship.
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How to Make Mobility Work for Government
As organizations experience the tension between intended security and de facto mobility, workers are growing frustrated, and government agencies are falling behind.
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Why Federal IT Projects Fail (and How to Ensure Success)
As it turns out, projects are often derailed from the beginning.
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Don’t Call It an ‘Arms Race’: U.S.-China AI Competition Is Not Winner-Takes-All
The most common framing of the two countries’ artificial-intelligence development is dangerous.
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What the Pentagon's Partnership with Homeland Security Means for Other Agencies' Cybersecurity
By working together, our government can provide a unified front in the face of an evolving threat landscape.
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How to Fund an Unfunded Artificial Intelligence Mandate
Early adopters of robotic process automation may have an advantage on the race to AI.
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How to Boost Federal Email Security
National Institute of Standards and Technology issued new guidance to protect agency email.
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Is Your Agency Ready for the 21st Century IDEA Act?
The law calls on federal agencies to get started right away.
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How Government Agencies Can Build Cyber Trust in 2019
For all the damage that can come as the result of cyberattacks, the cost of severed trust is almost always the highest.
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White House’s Race to Maintain AI Dominance Misses Opportunity
The administration supported a race for AI when it could have supported a race for ethical innovation.
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Where Are the Stories About Government’s Vital Work?
Agencies need to do a better job of explaining what they do and why it matters.
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Moving to the Cloud? You Need to Monitor Application Performance.
When a smartphone app doesn't work it's annoying. But when an agency app doesn't work, there can be consequences.
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