A Truly Testy House VA Committee Hearing

Plan to scan paper records lacks details.

Tuesday’s House Veterans’ Affairs Committee hearing on veterans benefits claims processing lasted longer than “Gone With The Wind” -- five hours from start to finish  (interrupted by a recess for a vote)  -- and by the end, Ranking Member Bob Filner, D-Calif., had become more than a bit irked.

Allison Hickey, VA undersecretary for benefits, told the hearing that the VA had submitted to the committee a “strategic plan” to scan billions of pages of paper veterans records, but it turned out that the staff had received only a PowerPoint presentation lacking details.

Filner bellowed, “This is not a strategic plan…where’s the plan?” Hickey said she had the details in a Word document, but did not bring that document to the hearing.

Filner fired back, “Why don’t you have it here?”

Hickey promised to send him the plan, which includes hiring a private sector vendor to scan the heap of paper records for veterans going back to The Big One.

I’d like a copy of the plan too.