VA Paperless Claims Processing System Shut Down

Maksim Kabakou/

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VBMS 'should not be used until further notice,' internal message says.

This story was updated with comment from VA late Wednesday.

The Veterans Benefits Administration sent out a message Tuesday directing some of its regional offices to stop using the paperless Veterans Benefits Management claims processing system.

The internal email said, “the [VBA] Office of Field Operations requests that you direct all VBMS end users in your regional office to revert to the use of legacy systems, until further notice. VBMS is presently experiencing technical difficulties and should not be used until further notice. Utilizing legacy systems will allow you to continue operating while VBMS is unavailable.”

"A java monitoring script caused the temporary interruption in service for VBMS users beginning Monday afternoon, but the issue has been resolved," VA said in a statement late Wednesday. Service was restored late Tuesday night and employees were able to use the system on Wednesday, officials said. 

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(Image via Maksim Kabakou/