Author Archive
Natalie Alms
Senior Correspondent, Nextgov/FCW
Natalie Alms is a senior correspondent at Nextgov/FCW covering federal technology policy, service delivery, customer experience and the government's tech workforce. She is a graduate of Wake Forest University and has written for the Salisbury (N.C.) Post. Connect with Natalie on Twitter at @AlmsNatalie. If you have a tip you'd like to share, Natalie can be securely contacted at nalms.41 on Signal.
Digital Government
House votes to make IRS publish call metrics online
The bill would require the tax agency to release detailed, real time and monthly call metrics. The House also passed a technology proposal meant to move the IRS off paper.
- By Natalie Alms
Digital Government
Treasury missed security controls in giving DOGE system access, GAO finds
The finding is among the first oversight reports Congress’ watchdog has released about the controversial cost-cutting team.
- By Natalie Alms
Exclusive
Digital Government
GSA taps Greg Hogan as head of government’s identity proofing service, Login.gov
Hogan previously worked at the Office of Personnel Management, an early DOGE stronghold, and more recently in the White House’s National Design Studio.
- By Natalie Alms
Digital Government
Agencies doled out $186B in improper payments last year, GAO says
That fiscal year 2025 improper payment number is up by $24 billion from the previous fiscal year, even as the Trump administration says that it’s tamping down on fraud.
- By Natalie Alms
Policy
Tech bills of the week: Creating data privacy standards; Securing critical infrastructure from drones; and more
Congressional lawmakers introduced a raft of proposals this week, including bills to balance the power needs of data centers with consumer energy costs and to establish guidelines on the types of advanced semiconductors that can be sold to China.
- By Edward Graham, Alexandra Kelley, David DiMolfetta and Natalie Alms
Digital Government
IRS lacks transparent plans to leverage tech in the face of staffing cuts, GAO and employees say
Agency leaders are “shoving AI at us,” one IRS employee said, despite the fact that “they don’t have the right tools for us yet.”
- By Natalie Alms
People
Andrew Vanjani becomes CIO for USCIS
Vanjani has held several positions across federal and state agencies and will take over a position left vacant for nearly a year after former USCIS CIO Bill McElhaney departed in May.
- By Natalie Alms
Modernization
Transportation celebrates air traffic control modernization, asks lawmakers for more funding
The government has been trying to modernize the U.S. national airspace system for decades, with little success. Trump’s Transportation Department secretary says this time is different.
- By Natalie Alms
Digital Government
Sessions introduces bill to set up a new Treasury fraud watchdog
The proposal from the co-chair of the House DOGE Caucus comes after President Donald Trump fired nearly 20 agency inspectors general last year.
- By Natalie Alms
Exclusive
Digital Government
VA has touted appointment wait time reductions, but new data shows a more mixed reality
A comparative analysis of select wait-time data for new patients at more than 100 medical centers indicates the department has made progress in some areas, but not all.
- By Eric Katz and Natalie Alms
People
OPM cuts degree requirements for government tech jobs in new standards
The changes have been years in the making and represent a federal hiring apparatus more focused on applicable skills than specific backgrounds.
- By Natalie Alms
Featured eBooks
People
OPM seeks cybersecurity talent to join Tech Force
"Through Tech Force, we’re recruiting highly skilled cybersecurity professionals to take on real challenges and strengthen the government’s defenses where it matters most,” OPM director Scott Kupor said in a statement.
- By Natalie Alms
Digital Government
Appeals court removes limits on DOGE access to SSA data despite ‘alarming’ revelations
The Friday decision follows a January court filing in which the government conceded that DOGE associates may have improperly accessed sensitive data at the agency.
- By Natalie Alms
Digital Government
Treasury is creating a database with pandemic aid recipients’ sensitive information
Critics say the scope established in the agency’s systems of record notice “is an astonishing and dramatic departure from prior Treasury practice.”
- By Natalie Alms
Artificial Intelligence
GSA to require agencies to pay for USAi after launching it as a free service
The platform was billed as a way to accelerate AI adoption across the government when GSA launched it last year.
- By Natalie Alms
Modernization
The IRS wants to shrink its workforce by nearly 4,000 — and use technology to make up the difference
“Without modernization, the IRS would be unable to sustain performance with a reduced headcount,” the budget document says.
- By Natalie Alms
Digital Government
Social Security delays launch of new nationwide caseload system
The agency is postponing the rollout of new, national systems the same month they were set to be deployed. It was still working out specifics for how it would move claims processing to a national setup.
- By Natalie Alms
Policy
Trump’s goal to create state-by-state citizenship lists isn’t feasible, experts say
A Tuesday executive order mandating that DHS create state-by-state citizenship lists is Trump’s latest effort to exert some control over state-run elections.
- By Natalie Alms
Policy
Agency CIOs must supply top-down IT contract information, OMB memo states
The guidance aims to help enforce legal mandates that CIOs have full visibility into their agency’s IT spend.
- By Natalie Alms
Modernization
IRS’ move away from paper checks has delayed tax refunds for nearly 1.5 million Americans
Other government agencies are also moving away from paper checks. The Social Security Administration has warned claimants still receiving their benefits via paper checks that their benefits could be disrupted.
- By Natalie Alms