Digital Government
Social Security Administration Seeks to Solicit More Feedback from Customers
The agency is following White House guidance to improve customer service delivery, beginning with getting more input from actual customers.
Cybersecurity
Auditors Call on OMB to Ensure Agencies Coordinate on State Cybersecurity Requirements
State officials say duplicative and fragmented requests are sapping their resources.
Cybersecurity
Social Security Turns to Social Media to Help Combat Phone Scammers
Because government-related scam calls and texts are only getting worse.
Cybersecurity
CISA Director Pushes to Discontinue Social Security Numbers as Identification
Industry is eager to promote alternatives and improvements for digital identity.
Modernization
Social Security Announces More Telework Cuts
The move comes after Congress directed the agency to reinstate telework in other offices within SSA.
Modernization
Democratic Senators Urge Social Security to Restore Telework
Lawmakers ask the agency to reconsider its decision to end a 6-year-old pilot program, citing concerns about the burden it places on employees and productivity.
Digital Government
Impasses Panel Gives Rare Win to Union on Telework
Just days after the Social Security Administration announced the impending end of a long-running telework pilot program for operations staff, the panel protected employees in the Office of Hearing Operations from a similar fate.
Cybersecurity
IG: Social Security’s Information Security Program is ‘Not Effective,’ Says Watchdog
The agency’s annual FISMA audit showed significant, recurring weaknesses in every area.
Digital Government
Social Security Ends Telework Program for 12,000 Employees
Workers in all of the Social Security Administration’s operations components have less than two weeks to find alternate arrangements.
Modernization
Social Security Taps Team of Federal IT, Management Notables to Assess Modernization Progress
The team will look at how the agency’s IT modernization efforts are going, including how those changes are affecting Social Security employees and stakeholders.
Digital Government
Bill Would Stop Government From Paying Dead People
Congress wants to eliminate tens of millions of dollars wasted annually on benefits payments to the deceased.
Digital Government
Social Security Administration CIO Needs Stronger Authority, Watchdog says
The agency’s top tech official weighs in on budget and information security processes but has little role in other mandated responsibilities.
Policy
Government Should ‘Stop Pretending’ Your Social Security Number is Secret
Cyber experts want Congress to explore different ways to prove people’s identities.
Cybersecurity
Social Security Numbers Are Unsafe and Outdated. So Why Do Americans Use Them?
The form of identification has become dangerously risky to use in the digital age.
Emerging Tech
What Are You Looking At? Social Security Wants To Know
The agency is looking for eye-tracking technologies to improve the user experience on its websites.
Digital Government
Federal CIO: IT Upgrade Fund is ‘Single Biggest Opportunity’ to Make Dent in Legacy IT
Over the next three years, more than $3 billion worth of federal IT investments will reach end-of-life, Tony Scott says.
Cybersecurity
Lawmakers: After OPM Hack, Social Security Administration Could Be Next Target
SSA’s networks show some of the same vulnerabilities as OPM’s.
Cybersecurity
House Oversight Committee Probes Social Security’s Vulnerability to Hackers
Lawmakers want a copy of a recent penetration test of the agency’s networks.
Digital Government