Modernization
5 Tips from Practitioners to Improve Government Customer Experience
Good customer experience doesn’t happen by accident.
Modernization
Three Ways the Future of Work Must Change for Federal Employees
Federal officials and industry experts offered insights on what federal workplaces of the future need to look like.
Digital Government
Watchdog: HUD Disaster Relief Could Use Better Data Collection, Analysis
A GAO report found one of HUD’s aid programs could be more efficient if more accurate demographic information is harvested and referenced prior to distributing funds.
Digital Government
GAO: Better Data Collection Can Improve Homelessness Estimates
Auditors suggest the Housing and Urban Development Department can improve its homeless estimates by gathering better data at the local level.
Digital Government
GAO Highlights Problems with Speeding Disaster Help to Disadvantaged Areas
Disaster response is uneven across the country.
Emerging Tech
Bill Would Ban Facial Recognition in Public Housing
The proposal would also direct the Housing and Urban Development Department to conduct a comprehensive report on how the tech is used, why and its impact on tenants.
Digital Government
Lawmakers Ask USDA, HUD and FCC to Cooperatively Help Expand Internet Access
Together, the agencies could make better use of data to close connectivity gaps, they argue.
Digital Government
3 Cabinet Secretaries on How Their Experiences Inform Their Leadership and Pandemic Response
Marcia Fudge, Jennifer Granholm and Gina Raimondo said they all had to staff up when they started running their agencies — but that it gave them a chance to diversify.
Cybersecurity
Audit: HUD Doesn’t Ensure Sensitive Data It Shares Is Secure
A Government Accountability Office pointed to high turnover rates for top privacy and IT security officials as a reason for the agency's poor performance.
Digital Government
HUD Must Improve Data Collection Methods to Ensure Accurate Homelessness Count, Audit Says
Estimates of the homeless population are likely undercounts.
Digital Government
HUD IG Warns Agencies to Watch Out for Bidding Fraud
Procurement officials should be on alert for anticompetitive bidding scheme and possible collusion, the agency’s inspector general says.
Digital Government
Bill Calls for National Database to Track Evictions
The Housing and Urban Development Department would be required to set up and secure a new, central resource.
Modernization
HUD Officially Moves to Next Phase of Centers of Excellence Program
After 20 months of analysis under Phase I, Housing and Urban Development announced the first two awards to begin improving the agency’s cloud adoption and customer experience.
Modernization
HUD Employees Saw Few Disruptions In Shift to Mass Telework, Says IG
The COVID-19 pandemic upended some paper-based processes and led to some network bandwidth issues, but the department has weathered the transition well, the watchdog reports.
Artificial Intelligence
Agencies Lean Into Automation During the COVID-19 Pandemic
Robotic process automation is accelerating across the National Institutes of Health, Internal Revenue Service and Housing and Urban Development Department.
Emerging Tech
Lawmakers Demand Answers on Facial Recognition Deployments in Public Housing
In a letter to HUD Secretary Ben Carson, democrats from both chambers raised concerns about threats to residents’ privacy.
Digital Government
Former HUD Executive Indicted in Procurement Fraud Scheme
Eghbal “Eddie” Saffarinia, former assistant inspector general for IT, allegedly steered contracts to a friend’s company and failed to disclose cash payments.
Modernization
HUD Is Hunting for Vendors for the Next Phase of the Centers of Excellence
The department plans to pursue six projects to improve its cloud adoption, customer experience, data analytics and customer contact centers.
Policy
HUD Sues Facebook For Violating Fair Housing Rules With Targeted Ads
Facebook’s ad system allowed companies to target users based on a number of protected classes, including race, sex, nationality and general interests.
Modernization
More Agencies, New Focus Areas Coming to GSA’s Centers of Excellence This Year
Officials at the fore of the administration’s Centers of Excellence IT modernization program break down the major changes coming this year.
Almost There!
Help us tailor content specifically for you: