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Better service, one smile at a time
Steve Kelman proposes adopting a wordless rating system from Singapore.
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Wennergren reveals retirement plans
After less than two weeks of relaxation, the former DOD assistant deputy chief management officer takes a job.
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First OASIS protests likely not the last
Protestor: Pass/fail standards in OASIS unrestricted RFP unfair to small businesses, violate federal rules.
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CIO Council changes its org chart
In a bid to narrow its focus, the Federal CIO Council has created a new organizational structure.
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Snowden's actions raise ire in defense community
The public's opinion on Edward Snowden may be split, but security-cleared defense professionals are more united.
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Wennergren on key projects
David Wennergren, finishing 32 years of government service in his last role as the Defense Department's assistant deputy chief management officer, spoke with FCW about lessons he learned while driving major projects.
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Reader: Government is ready for videoconferencing
An FCW reader argues that technology is not the real challenge to expanding the use of video.
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Paper records account for most VA data breaches
Top IT official says VA has good track record for protecting data considering the volume of information it handles.
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The future of government mobility
In a 'brave new world,' government adapts on the fly to innovation.
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How to measure training effectiveness
A diversity of opinions on how effective federal training is calls for performance measurement, Steve Kelman writes.
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Making crisis-level collaboration the new normal
The Partnership for Public Service has some ideas to enable agencies to work together all the time as well as they do when under pressure.
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FITARA's CIO vision clashes with DHS's approach
A DHS official criticizes the changes reform bill would make to the CIO's power, argues for an alternate view.
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Despite progress, billions still at risk in IT investments
The federal government has blown nearly $10 billion on failed IT investments over the past decade, and another $8 billion is currently at risk.
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David Wennergren on the role of the CIO
The Defense Department's outgoing assistant deputy chief management officer spoke with FCW about the many different types of agency CIO.
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Agency records need better handling
NARA report finds agencies making improvements to records management, but more progress is needed.
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Thunderclap joins growing list of social tools OK'd for agency use
'Crowdspeaking platform' is the 66th to provide GSA-approved terms of service.
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DOD reduces furlough days
Hagel says budget flexibility enables Pentagon to drop from 11 days to six for most civilian employees.
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NASA's deputy administrator leaving space agency
Lori Garver has a private-sector career planned.
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