People

10 sources of CRM solutions

10 sources of CRM solutions

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INS knocked on agent training, gear tracking

Survey: INS' anti-smuggling effort has been hindered by a lack of employee training on available technology.

People

Status of Pentagon IT office under review

Defense Secretary Donald Rumsfeld is weighing the role of DOD's top IT position.

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Over 281 million served

Agencies begin to adopt a business approach to customer relationship management

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Navy: No NMCI extra costs

Switch of legacy apps called part of basic costs

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Chat tools let sailors collaborate

The Navy is using peer-to-peer technology to connect its personnel on ships with one another and with shore-based colleagues.

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Books that won't balance

The Pentagon's management of its financial systems was cited for:

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Compliance challenges

Try to find companies that have products that comply with Section 508, and give them preference.

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Long-term care

Losing long-term care insurance is a disincentive to leaving government.

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All in a day's work

EPA's Niemann upholds sense of community

People

Section 508 legal loopholes abound

On June 21, new standards take effect requiring federal agencies to make their Web pages and electronic technology accessible to people with disabilities. But don't expect accessibility to be achieved instantaneously, government experts caution.

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The 'digital generation' drive

Agencies eye new grads for IT replacements

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Tennessee CIO retiring

Bradley Dugger, a nationally recognized leader in IT and intergovernmental work, is retiring in June

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States set to swap code

In a pilot project, states saved time and money by swapping components of applications

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Lower costs forecast under NMCI

Initial costs per user will be more than $400 under what the Navy pays now for video and data services

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Generals moving up IT ranks

Several Army generals essential to the service's IT efforts are moving into new IT-related positions

People

Pennsylvania schools add AOL

Schools will get software that includes dictionaries and reading and math resources

People

IRS tuning up e-file message

New York City ad execs will present ideas for attracting online filers in greater numbers

People

E-gov a low priority for Bush

NASIRE lobbyist says it is not looking good for a federal CIO, technology issues

People

Concklin leaving IRS modernization

Bert Concklin is leaving his job as head of the IRS' Business Systems Modernization Office