Digital Government
Federal Agencies Improve Customer Experience Scores But Still Lag Behind Private Sector
The coronavirus pandemic had little impact on agencies' scores, according to Forrester’s 2020 U.S. Federal Customer Experience Index.
Ideas
Health Insurers Are Starting to Roll Back Coverage for Telehealth – Even Though Demand Is Way Up Due to COVID-19
Due to the financial strain on health care systems and insurers, the increase in telehealth use may be forced to shrink even though the public health crisis remains.
Artificial Intelligence
NOAA Partners with Google to Boost Weather Forecasts with AI
The roughly $10 million deal will also incorporate new hands-on training opportunities for both entities’ personnel.
Digital Government
Remote Work Has Two-Thirds of Americans Considering Moving from Cities to the Country
But one in three says bad internet connections would be a deal breaker.
Modernization
Army G-6 Leader Outlines Priorities After Split from CIO
Deputy Chief of Staff Lt. Gen. John B. Morrison Jr. aims to use innovative hiring strategies to lure technical talent to his office.
Emerging Tech
Lawmaker Proposes Federal Institute of Technology and New Contracting Set-Aside
The 21st Century Jobs Package would create a federal agency for training the workforce of the future and incentivize federal contracting officials to buy from vendors who hire rural American workers.
Emerging Tech
Lockheed Seeks Commercial Tie-Ups to Chase 5G Work
CEO Taiclet wants a leading role as U.S. and allied militaries build out their next-gen mobile networks.
Modernization
State Dept. awards EIS data network contract
The State Department awarded MetTel a task order for data services worth over $700 million.
Modernization
VA Launches New Electronic Health Record Platform Amid a Pandemic, Wildfires and Citywide Power Outages
Nature seemed to be against the Veterans Affairs Department’s new EHR system. But officials are reporting a “flawless” cutover for the first deployment.
Modernization
A post-COVID IT roadmap
It's time to start talking about the next steps we need to take to ensure that our IT infrastructure and tools can continue to support the remote workers, while providing state-of-the-art, timely customer service
Ideas
What the Rise of Digital Handouts on Venmo and Cash App Says about Our Fraying Social Safety Net
There's an uptick of people tuning to Twitter to ask for financial support during the pandemic.
Digital Government
OMB Official Says Evidence Act Implementation Guidance May Come in Early 2021
Two Office of Management and Budget officials discussed the guidance at the first meeting of the Advisory Committee on Data for Evidence Building.
Digital Government
3 Tips from Federal HR Pros on Recruiting Talent in a Pandemic
Proactive federal agencies are recruiting where the talent is: online.
Ideas
Religious Life Was Converting to Tech Before COVID
Livestreamed services, which people view from home, are the new normal.
Modernization
Ethics vs. compliance in AI
Tech experts warn against treating ethics as like just another box on a compliance checklist.
Modernization
What’s Next in IT Modernization
Pandemic or not, federal agencies continued efforts to update their legacy systems and adopt modern ways of buying, developing and implementing technology.
Digital Government
How Customer Experience Leaders Are ‘Hardwiring’ CX Across Government
Cross-pollination and communication among agencies are helping build the discipline of customer experience across government.
Cybersecurity
New Bill Would Codify States’ Ability to Use Federally Funded National Guard for Cybersecurity
National Guard troops currently being activated to monitor cybersecurity in the upcoming elections are paid for by states.
Digital Government
‘For the First Time In Many Years,’ OPM Has a Plan To Fix Its Tech
The agency will need funding, a skilled staff, consistent leadership and more funding to successfully implement the CIO’s latest plan, according to the inspector general.
Modernization