Ideas
Commercial CX Trends for Federal Agencies to Consider Today
Here are the top digital customer service trends used by leading commercial brands that hold promise for government leaders in 2019.
Modernization
Office In Charge of Trying Guantanamo Detainees Needs IT Support
The Office of Military Commissions is conducting market research on a $20 million IT support contract.
Modernization
Security Authorizations Trickle In As Deadlines Near on $50 Billion Telecom Contract
So far, only one vendor on the Enterprise Infrastructure Solutions contract has gotten an authority to operate—an important requirement that could complicate the upcoming transition.
Digital Government
VA Botched GI Benefits Modernization Because Nobody Was in Charge, Watchdog Says
The project, which started in August 2017, didn’t have a designated leader until November 2018, the VA inspector general found.
Modernization
Destroyed Notes and a Nondisclosure Agreement Gum Up an EPA Cloud Security Assessment
A routine EPA Office of Inspector General security audit has taken a weird turn.
Modernization