People

TSP withdrawals spiked during shutdown

The 35-day government shutdown saw an extraordinary level of hardship withdrawals from federal retirement plans, but with the spike over, the agency that manages the plans is turning its attention to budgetary and legislative activity.

Modernization

Watchdog dings Public Buildings Service for bumpy cloud shift

A move of federal lease broker data to a cloud service snarled contracts, according to an oversight report.

Ideas

Heartland Cities Are Stuck. Washington Can Help Them.

In an unprecedented era of winner-take-all urbanism, left-behind cities need federal help.

Ideas

Commercial CX Trends for Federal Agencies to Consider Today

Here are the top digital customer service trends used by leading commercial brands that hold promise for government leaders in 2019.

Digital Government

FCW Insider: March 25

The latest news, analysis and other updates from FCW's reporters and editors.

Digital Government

Quick Hits

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Acquisition

USAF's Kessel Run looks to industry for developers

The Air Force's agile software delivery system wants to expand its employee base, and is turning to industry for more people.

Artificial Intelligence

Why the New Zealand Shooting Video Keeps Circulating

Teaching AI to filter out banned content isn’t the solution advocates hoped for—or the one Silicon Valley promised.

Digital Government

White House Issues New Guidance on Category Management

Obama-era move toward pooled agency purchasing is updated to reduce duplication.

Digital Government

OPM Looks to Expand Pilot Programs That Teach Federal Employees New Skills

New pay study will be "additive," not replace existing compensation comparison efforts, acting director says.

Digital Government

Senators Question DOJ’s Surveillance of Americans’ Cell Phone Location Records

Lawmakers want the attorney general to explain how the collection of cellular location data has changed following a recent SCOTUS decision.

Cybersecurity

Federal networks escaped harm in DNS tampering campaign, official says

A DHS official said there are still "a handful" of agencies who have yet to fully comply with a January 2019 emergency directive on DNS tampering and gave insight on a budget request for new tech to detect such threats earlier.

Digital Government

White House to Nominate Michael Kratsios as U.S. CTO

Kratsios, who currently serves as the country’s deputy chief technology officer, will be the first person to hold the title since the Obama administration.

Artificial Intelligence

‘This is Not About Me and Google,’ Says Dunford, Who Will Meet Execs Next Week

Artificial intelligence businesses in China help an authoritarian government and erode America’s military advantage, the Joint Chiefs chairman said.

Cybersecurity

What students think of government cyber jobs

Getting cybersecurity and tech talent into government has been a top management priority spanning administrations, but there remain fundamental challenges in selling government as an employer.

Modernization

Office In Charge of Trying Guantanamo Detainees Needs IT Support

The Office of Military Commissions is conducting market research on a $20 million IT support contract.

Modernization

Security Authorizations Trickle In As Deadlines Near on $50 Billion Telecom Contract

So far, only one vendor on the Enterprise Infrastructure Solutions contract has gotten an authority to operate—an important requirement that could complicate the upcoming transition.