Ideas

The Citizen is Always Right

How to regain trust through a focus on customer experience.

Digital Government

Why Uber and Lyft Drivers Are Striking

Uber and Lyft drivers plan to protest and picket this week. From companies, they want better wages and working conditions. From cities, they want regulations.

Modernization

Oracle protests JEDI exclusion

Now that it's officially out of the running for the Pentagon's $10 billion warfighter cloud award, Oracle has updated its ongoing lawsuit against the procurement and its requirements.

Digital Government

FCW Insider: May 8

Top stories, quick hits and other updates from FCW's reporters and editors.

Digital Government

Quick Hits

None

Artificial Intelligence

Energy to Debut World’s Fastest Exascale Supercomputer by 2021

Valued at more than $600 million, the next-generation technology will drastically reduce the time it takes to make new discoveries.

Modernization

Innovation From Within: How One Employee-Built Tool is Revolutionizing VA  

An open source tool called LEAF is saving the Veterans Affairs Department time, resources and perhaps millions in taxpayer dollars.

Modernization

Only 11 Percent of Federal IT Runs on the Cloud, Watchdog Says

The Government Accountability Office found the tech’s adoption at civilian agencies has been significantly higher than in the Defense Department.

Digital Government

How Improving Employee Experience Leads to Better Citizen Experience

Happier, more productive employees lead to better citizen services and customer experiences, officials said.

Artificial Intelligence

Former Federal CIO: Artificial Intelligence Will Change the World

Applying the technology to raw data sets may help transform government IT projects, Vivek Kundra said.

People

Senators drill in on OPM-GSA reorg at confirmation hearing

Senators questioned President Donald Trump's pick to lead the Office of Personnel Management about workforce issues including a planned reorg that would divide OPM's functions between the White House and the General Services Administration.

Digital Government

Senators want answers on expiring NSA surveillance program

A group of senators are asking the National Security Agency for an update on the current status of its controversial bulk telephony metadata collection program.

Cybersecurity

Navy mulls punishment for cyber neglect

The Navy is looking at punitive measures for careless users to get them to take basic cyber hygiene seriously.

Ideas

What Facebook Could Have Been

A shareable online diary was an obvious idea in the early 2000s. What if a college student’s version hadn’t won out?

Policy

Contractors Advise Lawmakers on How to Reduce Pain During the Next Shutdown

House Democrats’ field hearing spotlights suffering from the most recent lapse in appropriations as message to colleagues.

Modernization

GSA plans civilian DEOS counterpart

GSA is developing a cloud email and enterprise services contract inspired by the single-source vehicle the Department of Defense devised for back-office software.

Digital Government

FCW Insider: May 7

Top stories, quick hits and other updates from FCW's reporters and editors.

Digital Government

Quick Hits

None

Digital Government

White House Announces ‘Gears of Government’ Award Winners

The White House recognized two dozen federal employees for delivering outstanding public service.