Digital Government
Federal Agencies Improve Customer Experience Scores But Still Lag Behind Private Sector
The coronavirus pandemic had little impact on agencies' scores, according to Forrester’s 2020 U.S. Federal Customer Experience Index.
Ideas
The Future of Work Post-Pandemic: We’re Not Going Back
Suddenly, the conversation about telework has shifted from “do we have the right technologies in place?” to “do we have the right people policies and training in place?”
Digital Government
Union Sues and Democrats Introduce Bill to Block Trump Order Politicizing Civil Service
As opponents of the president’s effort to convert chunks of the federal workforce into at-will employees kick off their efforts to stop the initiative, the administration has signaled that agencies can push forward ahead of schedule.
Digital Government
FCW Insider: Oct. 28
The latest news and analysis from FCW's reporters and editors.
Ideas
Health Insurers Are Starting to Roll Back Coverage for Telehealth – Even Though Demand Is Way Up Due to COVID-19
Due to the financial strain on health care systems and insurers, the increase in telehealth use may be forced to shrink even though the public health crisis remains.
Cybersecurity
DOD’s First Agreement with Accreditation Body on Contractor Cybersecurity Nears End
Lead official grapples with the challenge of resourcing a federally funded research and development center to act as a gateway for the Pentagon’s certification program.
Artificial Intelligence
NOAA Partners with Google to Boost Weather Forecasts with AI
The roughly $10 million deal will also incorporate new hands-on training opportunities for both entities’ personnel.
Digital Government
Remote Work Has Two-Thirds of Americans Considering Moving from Cities to the Country
But one in three says bad internet connections would be a deal breaker.
Modernization
Army G-6 Leader Outlines Priorities After Split from CIO
Deputy Chief of Staff Lt. Gen. John B. Morrison Jr. aims to use innovative hiring strategies to lure technical talent to his office.
Cybersecurity
New Army IT chief mulls risk management reform
Retooling legacy cyber processes, such as the risk management framework, is a top priority for Lt. Gen. John Morrison, the Army's new Deputy Chief of Staff, G-6.
Ideas
Stress Shows Up in Your Spit After Work Interruptions
But not all interruptions have the same effect.
Emerging Tech
Lawmaker Proposes Federal Institute of Technology and New Contracting Set-Aside
The 21st Century Jobs Package would create a federal agency for training the workforce of the future and incentivize federal contracting officials to buy from vendors who hire rural American workers.
Emerging Tech
Lockheed Seeks Commercial Tie-Ups to Chase 5G Work
CEO Taiclet wants a leading role as U.S. and allied militaries build out their next-gen mobile networks.
Ideas
How High-Performance Computing Can Strengthen the U.S. Government
More computing power means more mission delivery.
Acquisition
Virtual industry days are here to stay
Federal agency virtual industry days are probably now a permanent part of the acquisition toolkit, according to practitioners.
Emerging Tech
NIST-Supported Quantum Consortium Launches Committee on National Security
The group will explore the on-the-rise technology’s implications within the crucial defense-driven realm.
People
New House bill aims to halt Trump's civil service revamp
The Saving the Civil Service Act would block last week's executive order creating new classification of career federal employees in certain key roles and reverse any personnel moves made as a result of the order.
Modernization
State Dept. awards EIS data network contract
The State Department awarded MetTel a task order for data services worth over $700 million.
Digital Government