Ideas

Agencies to Get Customer Service Grades

Ideas

U.S. Loses Touch with 50 Missiles

Digital Government

Agencies Turn to Social Media

Cybersecurity

Share Office Docs Safely

Acquisition

DOD, GAO differ on measuring the workforce

Given the scale and value of DOD’s acquisitions and spending, GAO said defense officials would benefit by linking training to performance.

Digital Government

Navy tests telework tool for reserves

A CAC-enabled mobile access device could provide secure remote connections from any computer to resources inside the Navy network for Reserve personnel not on active duty.

Digital Government

Satellites come to the rescue when ground systems fail

Responders in disaster areas are relying on mobile satellite connections more frequently for IP data connections than for voice.

Cybersecurity

NARA shows gaps in cybersecurity, GAO says

Two reports fault NARA for problems with cybersecurity and overall management.

People

OMB will use dashboard to rate agencies' customer service

A new report examines agencies' progress in improving their customer service scores and says an OMB dashboard on those results is coming soon.

People

Federal vs. corporate pay scales: A cartoonist tries to sort it all out

In the end, FCW cartoonist John Klossner can't sort out the economics of federal and private sector salaries, but that doesn't hold him back.

People

Delivering IT projects in quick increments: 23rd time's the charm?

Perhaps the recent recommendations by a TechAmerica panel finally will inspire agencies to take a more agile approach to system development, writes FCW blogger (and commission co-chairman) Steve Kelman.

Digital Government

Vampire killers under federal contract?

The U.S. Vampire Service stalks and exterminates fewer than 10 vampires a year, according to its site.

Digital Government

IT tales from the crypt: Where zombies walk the earth

Think zombies don't exist or the undead don't walk the earth? The IT world is full of them.

Digital Government

CIOs need more budget power, VA's Baker urges

VA CIO Roger Baker says if CIOs had more budget power, IT management would improve.