Ideas
4 Key Customer Experience Strategies To Become Citizen Obsessed
Governments that fall further behind in customer engagement risk much more than just public criticism and electoral defeat.
People
HUD rushing into shared services future, IG says
IG David Montoya is concerned that HUD's plans are underfunded and reliant on legacy tech.
Cybersecurity
DOD looks to Silicon Valley to automate cyber response
Boosting automated capabilities would make more IT personnel available for other critical jobs, says CIO Terry Halvorsen.
Digital Government
IG Cites Lax Oversight of HealthCare.gov Contractors
Contracting personnel at the Centers for Medicare and Medicaid Services failed to follow basic contracting rules.
Digital Government
CIOs: Tell Your Legacy IT Horror Stories
Shocking anecdotes about outdated technology could be the key to growing IT budgets, according to one government official.
Cybersecurity
Watchdog: DHS Still Struggles with Cyber Response
The agency still struggles to coordinate its cyber-response activities and lacks an automated information-sharing tool to share cyber threat data.
Digital Government
More HealthCare.gov problems, new VP at ITI and Census' startup app
News and notes from around the federal IT community.
Digital Government
Americans Agree Computer Science Is Important—But Only One-Quarter of US Schools Teach it
This study provides us with yet another painful reminder of how our education system is out of touch with and slow to respond to opportunities for our kids’ futures.
Digital Government
FBI: Weaker Encryption Is a Worthwhile Tradeoff for Law Enforcement Access to Data
Government officials sparred with privacy advocates over encryption, but acknowledged that “back doors” come with risks of intrusion.
Modernization
Video: How to Preserve Your iPhone Battery
Don't let apps suck away all your phone's power.
Modernization
Can feds dodge the Cisco router hack?
Cisco's commercial routers have been compromised in four countries, but experts say federal agencies are probably in no more danger than the private sector.
Artificial Intelligence
Tech Experts Predict What 2025 Will Look Like
Nearly everyone surveyed was hopeful about the life-changing prospects of the Internet of Things.
People
What are agencies doing with IT money they're saving?
GAO says 24 federal agencies saved $3.6 billion between fiscal 2011 and fiscal 2014, and need to keep better track of how they reinvest those savings.
Digital Government
New CIO plans long-overdue upgrades at Library of Congress
A March GAO report called out five key weaknesses in Library IT, and Bernard A. Barton Jr. hopes to address all of them.
Cybersecurity
Contractors Say Proposed Hack Reporting Rules Aren’t Strict Enough
'This is exactly the interpretive, decentralized behavior that has produced the current state of network security vulnerabilities.'
Modernization
Adopting new tech can lead to sleepovers
FCC CIO David Bray compared his agency's move to the commercial cloud as akin to Apollo 13 – "everything was cool – at first."
Digital Government
CMS mulls big expansion of online user access
CMS is looking to create a rough draft of a system that could allow all beneficiaries to access information via a single login.
Emerging Tech
How a Dancing Baby Video Just Made It Harder To Remove YouTube Content
A panel of federal judges said copyright holders have to consider fair use before issuing takedown requests.
Digital Government
8 Tough Questions for the New CIO of the Library of Congress
As the library's first permanent CIO in three years, Bernard A. Barton Jr has a wide array of plans for helping it flourish in the digital age.
Cybersecurity