Ideas
Improving Customer Experience in the Wake of COVID-19
During a crisis when it is most important to provide an experience that gives customers confidence in their government.
Ideas
The U.S. Military Has Officially Published Three UFO Videos. Why Doesn't Anybody Seem to Care?
This is the first time the Pentagon has publicly confirmed the authenticity of UFO footage.
Ideas
Even Before COVID, We Faced More Stress than in the '90s
Researchers found a sharp increase in reported stress for people between the ages of 45 and 64.
Ideas
COVID-19 Is Accelerating AI in Health Care. Are Federal Agencies Ready?
Agencies need to have a plan in place to capitalize on AI.
Ideas
People Think They're Too Smart to Fall for Phishing Scams
That means they underestimate their own risk.
Ideas
5 Reasons Why Zoom Meetings Are So Exhausting
Part of it is that participants must work harder to decipher non-verbal cues.
Ideas
Preparing for the New Normal
We’ve figured out how to use technology to help conduct business without needing to be face to face, and in many ways it’s a lot more efficient.
Ideas
3 Ways Technology Meets Empathy to Solve Overwhelmed Agency Phone Lines
Conversational technology can be an excellent way to deflect repetitive questions to AI that can act like a live FAQ around constantly changing information.
Ideas
To Safely Reopen, Make the Workweek Shorter. Then Keep It Shorter.
This crisis is the ideal time to make radical changes to how we work in America.
Ideas
Goodbye to the Crowded Office: How Coronavirus Will Change the Way We Work Together
The physical office will need to change.
Ideas
Why Satellite Cybersecurity Must Be Prioritized in the New Frontier
Resilience is the best bet to ensure mission continuity.
Ideas
Creating an Oversight Toolkit to Ensure the CARES Act Delivers for the American People
Inspectors general across government need modern tools in their fight against fraud.
Ideas
As the Coronavirus Interrupts Global Supply Chains, People Have an Alternative: Make It at Home
The cost of 3D printers has dropped low enough to be accessible to most Americans.
Ideas
COVID-19 Is a 'Global Experiment' for the Environment
Multiple measurement types and sophisticated computer models are required to figure out how and why greenhouse gases are changing due to the novel coronavirus pandemic.
Ideas
Is the FaceTime Haircut Here to Stay?
Out-of-work hairstylists, acupuncturists, and even plumbers are seeing clients online. The transition hasn’t always been easy.
Ideas
What Federal IT Modernization Leaders Do Best
Modernization is not about just finding solutions that are more cost-efficient and more secure.
Ideas
Dads' Time to Shine Online: How Laughter Can Connect and Heal
Laughter and playfulness help foster resilience and provide a coping strategy to better manage and reduce stress.
Ideas
How South Korea Flattened the Coronavirus Curve with Technology
Two measures were critical in the country’s ability to flatten the curve: extensive testing for the disease and a national system for promptly and effectively tracking people infected with COVID-19.
Ideas
COVID-19: The Unlikely Accelerant of IT Modernization
The current crisis ushers in the workplace of the future today.
Ideas