Gmail outage 'a big deal,' says Google

Following up on Tuesday's 100-minute Gmail outage, Google engineering VP and "Site Reliability Czar" Ben Treynor published a blog post on Tuesday evening apologizing for the service downtime and elaborating on some of the steps Google is taking to prevent the situation from happening again. "We know how many people rely on Gmail for personal and professional communications, and we take it very seriously when there's a problem with the service," sad Treynor. "Thus, right up front, I'd like to apologize to all of you -- today's outage was a Big Deal, and we're treating it as such."

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