Information technology key to improving VA services

Roger Baker, the chief information officer of the Veterans Affairs Department said he understands why veterans are skeptical about the power of computers to tame bureaucracy, but believes VA is close to landmark improvements in customer service. Baker said all veterans need to do to understand how computerized records can improve services is look at the successful electronic medical health records system, VistA. Medical treatment records are immediately available across the VA system and are being used to improve future care, Baker said.

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