Technology companies have to fight for their users, or they'll eventually lose them.
It turns out that the NSA's domestic and world-wide surveillance apparatus is even more extensive than we thought. Bluntly: The government has commandeered the Internet. Most of the largest Internet companies provide information to the NSA, betraying their users. Some, as we've learned, fight andlose. Others cooperate, either out of patriotism or because they believe it's easier that way.
I have one message to the executives of those companies: fight.
Do you remember those old spy movies, when the higher ups in government decide that the mission is more important than the spy's life? It's going to be the same way with you. You might think that your friendly relationship with the government means that they're going to protect you, but they won't. The NSA doesn't care about you or your customers, and will burn you the moment it's convenient to do so.
We're already starting to see that. Google, Yahoo, Microsoft and others are pleading with the government to allow them to explain details of what information they provided in response to National Security Letters and other government demands. They've lost the trust of their customers, and explaining what they do -- and don't do -- is how to get it back. The government has refused; they don't care.