recommended reading

You May Soon Be Able to Check Your Snail Mail via Email

David Goldman/AP File Photo

A U.S. Postal Service pilot project that emails customers images of their daily-arriving mail may soon expand from parts of Northern Virginia and New York City.

Called Informed Delivery, the service allows Postal Service customers in participating regions to receive emailed images of the front side of all mail pieces that will be delivered to the home that day.

The concept has proven particularly useful for those who travel frequently but wish to still manage their mail, according to Robert Dixon, director of product technology innovation at the U.S. Postal Service.

Speaking Tuesday at the Customer Experience Summit hosted by Government Executive and Nextgov, Dixon said the Postal Service plans to roll out Informed Delivery to a swath of customers from Baltimore to Richmond by August.

If the expanded pilot proves successful, it could be expanded nationally by mid-2017.

Dixon said Informed Delivery is just one of many ways the Postal Service is looking to continue making mail relevant in an increasingly digital world.

While the Postal Service still delivers some 150 billion pieces of mail each year, digital communications continue to encroach upon snail mail’s territory.

Yet, in a modern world, the Postal Service aims to continue to innovate, often looking to its customers for inspiration and ideas. The agency is tops among federal agencies in providing customer service, according to Forrester Research, adding new services like My USPS, which allows users a dashboard view of all incoming packages.

Threatwatch Alert

Thousands of cyber attacks occur each day

See the latest threats

JOIN THE DISCUSSION

Close [ x ] More from Nextgov
 
 

Thank you for subscribing to newsletters from Nextgov.com.
We think these reports might interest you:

  • It’s Time for the Federal Government to Embrace Wireless and Mobility

    The United States has turned a corner on the adoption of mobile phones, tablets and other smart devices, outpacing traditional desktop and laptop sales by a wide margin. This issue brief discusses the state of wireless and mobility in federal government and outlines why now is the time to embrace these technologies in government.

    Download
  • Featured Content from RSA Conference: Dissed by NIST

    Learn more about the latest draft of the U.S. National Institute of Standards and Technology guidance document on authentication and lifecycle management.

    Download
  • A New Security Architecture for Federal Networks

    Federal government networks are under constant attack, and the number of those attacks is increasing. This issue brief discusses today's threats and a new model for the future.

    Download
  • Going Agile:Revolutionizing Federal Digital Services Delivery

    Here’s one indication that times have changed: Harriet Tubman is going to be the next face of the twenty dollar bill. Another sign of change? The way in which the federal government arrived at that decision.

    Download
  • Software-Defined Networking

    So many demands are being placed on federal information technology networks, which must handle vast amounts of data, accommodate voice and video, and cope with a multitude of highly connected devices while keeping government information secure from cyber threats. This issue brief discusses the state of SDN in the federal government and the path forward.

    Download
  • The New IP: Moving Government Agencies Toward the Network of The Future

    Federal IT managers are looking to modernize legacy network infrastructures that are taxed by growing demands from mobile devices, video, vast amounts of data, and more. This issue brief discusses the federal government network landscape, as well as market, financial force drivers for network modernization.

    Download

When you download a report, your information may be shared with the underwriters of that document.