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The IRS wants to provide a better user experience to customers without breaking the bank.
The vast majority of customers seem to be happy with NASA’s IT acquisition vehicle but the quest for better customer experience never ends.
When mean tweets start pouring in, federal social media managers need to be able to tell the difference.
Citizen satisfaction jumped 2.5 percent in 2017 with federal agencies, according to the American Customer Satisfaction Index.
For some agencies, citizens are not their customers.
Not everything comes to a standstill in D.C. during the holidays.
Government agencies can complete effective digital transformations but it takes new technologies and management practices.
GSA wants to make it easier to sign in to government websites without making citizens less secure.
It's the next step in the White House's plan to update government tech.
“There are a lot of whiners, but the good thing is we help the whiners, too.”
, The Atlantic
One of the first things the service needs to do is to get more feedback from customers.
The first center of excellence will be a partnership between the Agriculture Department, White House, General Services Administration and industry.
A portal could make grantees’ lives easier, but also offer the federal government a better way to evaluate risks.
Random acts of digital aren't enough for a transformation.
This ebook looks at how agencies are baking customer experience into their missions.
Most federal websites fail metrics related to load time and secure connections, according to a think tank assessment.
The lack of CIO involvement in major projects could allow them to slide off the rails, GAO says.
The legislation awaits a markup from the House Oversight and Government Reform Committee.
Bells and whistles are great, but they don't matter if they aren't helping customers, Veterans Affairs Department's Lynda Davis said.
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