Author Archive

Rick Parrish

Rick Parrish is a senior analyst at Forrester Research.
Ideas

Customer-Centric Government Won’t Be Great Again in 2017 and Other Government Tech Predictions

Expect cyber and data to remain in the spotlight, while areas like customer service will see less momentum.

  • By Rick Parrish
Digital Government

3 Ways to Fight the Forces Opposing Better Federal Customer Experience

Washington has a near-monopoly on the very worst customer experiences.

  • By Rick Parrish
Ideas

4 Key Customer Experience Strategies To Become Citizen Obsessed

Governments that fall further behind in customer engagement risk much more than just public criticism and electoral defeat.

  • By Rick Parrish and Jennifer Belissent