Author Archive

Josh Plaskoff

Josh Plaskoff
Ideas

This is the Best Way to Map a Great Citizen Experience

It's necessary to have an outside-in perspective, starting with citizens devising ways to respond to their needs and wants.

  • By Josh Plaskoff
Ideas

4 Myths of Citizen Experience

What is required for success is to abandon old myths and fundamentally shift our thinking.

  • By Josh Plaskoff