Author Archive

Jeffrey Huth

Senior Vice President, Public Sector, TransUnion

Ideas

Can improving CX help restore trust in government?

COMMENTARY | To protect benefit programs from abuse while delivering a cohesive CX, agencies need to take an omnichannel approach that harmonizes online, mobile, call center and in-person contacts and incorporates robust remote identity proofing.

  • By Jeffrey Huth
Cybersecurity

How social media can help spot insider threats

A recent directive on using individuals’ social media activity in the security clearance process is a good first step, but it could go even further.

  • By Jeffrey Huth