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Comment Period Extended for FedRAMP's New Baseline

March 13, 2017 The public and industry have another month to voice comment and feedback regarding the Federal Risk and Authorization Management Program's prospective new “Tailored” baseline following an extension announced Monday. “After requests from industry and agencies, we have decided to extend our public comment period for FedRAMP Tailored to April 24th,”...

Meet the Agency that Tops All Organizations in Customer Satisfaction

March 10, 2017 No organization in the country—private, public or nonprofit—achieves higher customer satisfaction ratings than the National Cemetery Administration. NCA, which manages 135 national cemeteries and 33 soldiers' lots and monuments across the country, topped the American Customer Satisfaction Index for the sixth time. ASCI rates organizations on a 100-point scale based...

Former 18F Chief Heads to Private Sector

March 9, 2017 Aaron Snow, who co-founded the government’s in-house tech team 18F in 2014 and left government service last month, has a new gig in the private sector. Snow is the chief operating officer for cBrain North America, joining friend and former 18F Co-founder Greg Godbout, who became cBrain North America’s CEO...

Forrester: Digital Government Reaches New Heights But Websites Need Work

March 8, 2017 New research indicates digital engagement is in vogue for the federal government’s hundreds of millions of customers, while in-person visits to government facilities for services are becoming less popular. The research, released this week by Forrester Research, shows government customers are using digital channels more than ever before—and feeling more...

‘Worst to First’: How the U.S. Postal Service Cleaned Up Employee Discrimination Complaints

March 7, 2017 The 1980s and 1990s were a tough time for the U.S. Postal Service. A series of workplace-related homicides involving postal workers embroiled the largest civilian agency in federal government and its more than 600,000 employees, sinking morale and even coining the slang expression “going postal” to describe someone who becomes...

Meet the Satellite in Space that Maps and Predicts Lightning

March 7, 2017 As the National Oceanic and Atmospheric Administration’s next-generation geostationary satellite inches closer to coming fully online, it’s producing some pretty cool pictures as it tests out its new instrumentation. On Tuesday, NOAA released images from the first-of-its-kind Geostationary Lightning Mapper aboard the Geostationary Operational Environmental Satellite, which launched in November....

Nextgov Event: Improving Customer Satisfaction in Government

March 3, 2017 The Rolling Stones had it right. By almost any measure, 300-plus million citizens and customers of the federal government can’t get no satisfaction, a problem the Obama administration picked up on that now falls to the new President Donald Trump. While the Obama administration elevated customer service to its management...

30 Agencies Pursue Shared Services, Most With IT Modernization in Mind

March 2, 2017 Thirty federal agencies are “in the process of moving toward shared solutions,” according to Beth Angerman, executive director of the General Services Administration’s Unified Shared Services Management office. Angerman, speaking yesterday at ACT-IAC’s Category Management Conference, made the remarks to squelch the “myth” that there isn’t enough uptick in shared...

Category Management Continues Efforts to Get Better Deal for Federal Bucks

March 1, 2017 The federal government’s category management program continues to use its immense buying power to drive down acquisition costs and deliver better values to taxpayers—even without knowing whether the Trump administration will support the effort. Category management is a federalwide initiative that hones in on a series of common spend areas,...

Nextgov Event: Dig into Data Science

February 28, 2017 In 2012, the Harvard Business Review proclaimed the position of data scientist as the “sexiest job of the 21st century,” suggesting data science had the power to shape the future. Five years later, it’s appropriate to ask how the government is making use of data scientists. On Thursday, we at...