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GAO: Optimize Data Centers or Lose Them

March 23, 2017 If federal agencies can’t get better at optimizing its data centers, maybe they need to get out of the business and into the cloud, said one of the government’s top tech oversight officials Thursday. Dave Powner, director of IT management issues for the Government Accountability Office, said the government has...

Can Trump Make Veterans' Health Care Great Again?

March 22, 2017 Past scandals, complaint backlogs and looming decisions about how to best provide health care to more than 9 million veterans provide President Donald Trump “a chance to lead” at the Veterans Affairs Department early in his new administration, according to former U.S. Chief Technology Officer Aneesh Chopra. Chopra, now the...

Nextgov Event: All in on Artificial Intelligence

March 21, 2017 Artificial intelligence is all the rage in government right now—and for good reason. Complex software written on ever-evolving hardware and computing capabilities has the potential to disrupt the economy by trillions of dollars, could provide instantaneous customer feedback to millions of customers, help humanity get to Mars and beyond, and...

VA Secretary Promises Decision on Whether to Go to Commercial Health Records

March 21, 2017 Newly confirmed Veterans Affairs Secretary David Shulkin promised Tuesday his department would decide by July whether to move to a commercial health records system. It’s a decision Shulkin said should have been made years ago. “From my perspective, I wish this decision had been made by a prior secretary,” said...

More Feds Telework Than Ever Despite Managers' Resistance

March 20, 2017 Nearly half a million federal employees teleworked in fiscal 2015—a 70 percent jump over 2012 numbers—yet agencies are likely not making the most of telework programs across government. In a report released Monday, the Government Accountability Office identified managerial training, managerial resistance and issues with documentation and data integrity as...

It’s Possible to Cut Legacy Spending. Here’s How FCC Did It.

March 17, 2017 In recent years, legacy IT has shaped up to be one of the government’s biggest tech challenges. In 2016, then-U.S. Chief Information Officer Tony Scott championed a $3.1 billion IT modernization fund that—while it failed to pass through Congress—ultimately drew significant awareness to how much the government spends and relies...

Inside CA Technologies' $45M False Claims Settlement

March 16, 2017 A long-lasting legal dispute between IT contractor CA Technologies and the federal government reached a conclusion last week, as the Justice Department announced the company agreed to pay $45 million to settle allegations that it overcharged and provided false pricing information to the government. The backstory of this conflict signifies...

State Department CIO: ‘If People Aren’t Laughing At You, Your Goals Aren’t Big Enough'

March 14, 2017 The State Department has all the challenges most federal agencies face at the moment—a surplus of legacy technology, cybersecurity concerns, adhering to evolving policies—with the added complexity of having bureaus and consulates around the world. The man responsible for the State Department’s technological well-being is Chief Information Officer Frontis Wiggins,...

Comment Period Extended for FedRAMP's New Baseline

March 13, 2017 The public and industry have another month to voice comment and feedback regarding the Federal Risk and Authorization Management Program's prospective new “Tailored” baseline following an extension announced Monday. “After requests from industry and agencies, we have decided to extend our public comment period for FedRAMP Tailored to April 24th,”...

Meet the Agency that Tops All Organizations in Customer Satisfaction

March 10, 2017 No organization in the country—private, public or nonprofit—achieves higher customer satisfaction ratings than the National Cemetery Administration. NCA, which manages 135 national cemeteries and 33 soldiers' lots and monuments across the country, topped the American Customer Satisfaction Index for the sixth time. ASCI rates organizations on a 100-point scale based...