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Veterans Calling VA's Crisis Line Can Finally Get Through. Here’s Why.

April 6, 2017 Just a year ago, troubled veterans who called seeking the Veterans Affairs Department crisis line were greeted with an off-putting message that may have caused more harm than good. “It would literally say, ‘If you’re having thoughts of suicide, hang up and dial a 1-800 number,” said Scott Blackburn, interim...

Veterans Affairs Has a New Chief Customer Officer

April 5, 2017 The Department of Veterans Affairs has filled a role critical to continuing the agency’s push to better serve veterans, announcing the appointment of Dr. Lynda Davis as its chief veterans experience officer. Davis replaces Tom Allin, who was appointed as VA’s first chief veterans experience officer by former Secretary Robert...

Veterans Calling VA's Crisis Line Can Finally Get Through. Here’s Why.

April 5, 2017 Just a year ago, troubled veterans who called seeking the Veterans Affairs Department crisis line were greeted with an off-putting message that may have caused more harm than good. “It would literally say, ‘If you’re having thoughts of suicide, hang up and dial a 1-800 number,” said Scott Blackburn, interim...

Health Industry Needs Government Go-To for Cyber Threats, Expert Says

April 4, 2017 Congress is worried cybersecurity measures aren’t keeping up with technological advances in the health care industry and evolving medical devices, potentially putting millions of Americans at risk. “The cost of inaction is too great,” said Rep. Frank Pallone, D-N.J., a member of the Energy and Commerce Committee’s Oversight and Investigations...

VA Experiments with Real-Time Dashboard of Vets' Feedback

April 3, 2017 For decades, the Department of Veterans Affairs has had a listening problem. The agency and its 300,000 personnel responsible for providing health care, benefits and other services to millions of veterans annually had a discombobulated network of 1,000 websites and 950 toll-free phone numbers to share and receive information. To...

FEC and 18F Team Up to Save Agency $1.2M

March 30, 2017 The Federal Election Commission collects and disseminates information to the public regarding what federal candidates and committees raise and spend, and thanks to a digital overhaul, it’s about to do it a lot cheaper. Alec Palmer, FEC’s chief information officer, said the commission’s beta website will become its official one...

IT Subcommittee to Focus on Buying Better Tech Faster

March 29, 2017 In its first session of 2017, the House Oversight Subcommittee on Information Technology convened Tuesday to address an issue it has discussed frequently over the past few years: IT acquisition. The subcommittee, chaired by Rep. Will Hurd, R-Texas, rehashed a greatest hits album of acquisition issues facing the federal government...

Nextgov Event: Experience the True Power of Digital Government

March 28, 2017 The future federal government runs on digital technologies, delivering services and information to citizens at light-speed, not two to three business days. On Thursday, Nextgov and Government Executive will convene a forum to discuss how agencies are improving their digital service delivery, basing decisions on mission outcomes and customer satisfaction....

IT Modernization Bill Could be Reintroduced in Congress This Week

March 27, 2017 One of the tech-savviest congressmen is ready to reintroduce legislation to tackle one of the federal government’s greatest technology problems. Sources on Capitol Hill tell Nextgov Rep. Will Hurd, R-Texas, could this week introduce a tweaked version of the Modernizing Government Technology Act, which passed the House in September but...

Nextgov Event: Join Us March 29 for Tech Refresh  

March 24, 2017 The struggle to modernize federal IT systems is real. Since former U.S. Chief Information Officer Tony Scott declared legacy technology a bigger crisis “than Y2K ever was,” IT modernization has been at the forefront of the federal tech agenda. This is a challenge every federal agency faces, and it’s a...