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Government’s Biggest Cyber Problem Will Be Contractors’ Big Opportunity, Report Says

April 26, 2017 The federal government’s biggest challenge in defending its civilian, military and intelligence networks from hackers isn’t technology, it’s people. And nearing the 100-day mark of the Trump presidency, the new administration’s cybersecurity policies may be hindering the government’s cyber posture rather than helping it, according to research from Virginia-based data...

Meet the Woman in Charge of Customer Service for Millions of Vets

April 26, 2017 Customer service is top of mind today for complex organizations. Consider United Airlines’ recent public relations fiasco, in which the company apparently acted in a legal manner by removing a passenger from an overbooked flight yet did so in a style that alienated customers and shareholders. As a result, United...

What's Next in Federal Technology?

April 26, 2017 Emerging technologies like smart cars, artificial intelligence and connected devices aren't the stuff of science fiction: They’re here today and squarely on the radar of the federal government. Agencies both use these technologies and are responsible for coming up with policies to regulate them. At Nextgov, we’ve been covering these...

HHS Data Gurus Are Saving Taxpayers Hundreds of Millions of Dollars

April 25, 2017 Last year, a team of data geeks, statisticians and modelers teamed with law enforcement agents after unearthing curious analytic patterns in Medicare data. They suggested a number of health care providers were submitting claims for services they weren’t providing. With access to petabytes’ worth of data housed within the Centers...

Meet the Woman in Charge of Customer Service for Millions of Vets

April 25, 2017 Customer service is top of mind today for complex organizations. Consider United Airlines’ recent public relations fiasco, in which the company apparently acted in a legal manner by removing a passenger from an overbooked flight yet did so in a style that alienated customers and shareholders. As a result, United...

The Pentagon’s Bug Bounty Program Should Be Expanded to Bases, DOD Official Says

April 21, 2017 The Hack the Pentagon bug bounty program that allowed citizens to test the defenses of Defense Department websites could soon see a spinoff inviting hackers to probe the Pentagon’s critical infrastructure. Building and electrical systems, HVAC equipment and other critical infrastructure laden with internet-connected sensors often run on operating systems...

More Competition Key to Improving OASIS, GSA IG Says

April 21, 2017 The General Services Administration introduced the One Acquisition Solution for Integrated Services (OASIS) contracts in 2013, pioneering an objective methodology for selecting winning vendors the government could then use to procure professional services. Since then, contracting officers awarded 261 task orders with an estimated value of $4.7 billion, and an...

Step One in Optimizing Data Centers: Know What You Have

April 21, 2017 The Defense Logistics Agency is in the process of optimizing its existing 16 data centers and eventually consolidating to two, but first, it has to know what it has. Enter ARServices, a tech consultancy based in Alexandria, Virginia. The company recently won a contract to help DLA optimize its data...

EPA Awards $58M Contract for Environmental Modeling

April 21, 2017 The Environmental Protection Agency faces significant budget cuts and questions about how much science it will perform under the new administration, but the agency is primed to spend big on environmental modeling with a new contract award. The agency awarded a $58 million contract to Falls Church, Virginia-based IT contractor...

A Bug Bounty to Hack Military Bases? It Could Happen.

April 20, 2017 The Hack the Pentagon bug bounty program that allowed citizens to test the defenses of Defense Department websites could soon see a spinoff inviting hackers to probe the Pentagon’s critical infrastructure. Building and electrical systems, HVAC equipment and other critical infrastructure laden with internet-connected sensors often run on operating systems...

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