Lawmakers to VA: “We’ve Got Your Back” on $10B IT Contract

Congress expressed its support for VA's electronic health records contract with Cerner, but promised to keep a close watch on its implementation.

Rethinking Federal Customer Experience

This ebook looks at how agencies are baking customer experience into their missions.

Continuing Resolution on Congress' Post-Holiday To-Do List

Congress moved along IT modernization and defense authorization bills but still faces funding the government.

VA To Run Massive Survey of High-Risk Vets

Electronic medical records don’t always tell the full story of a veteran’s healthcare.

This One Rule Informs All of Veterans Affairs' Customer Service Decisions

Bells and whistles are great, but they don't matter if they aren't helping customers, Veterans Affairs Department's Lynda Davis said.

Customer Experience Bills Pose Hidden Risks for Citizens

A section of the bills calls for anonymizing data, but that could prevent some agencies from helping with their outreach missions.

Veterans Affairs CIO Stepping Down

After another high-profile departure, there are 11 acting CIOs across the 24 CFO Act agencies.

Technology Could Enable Better Suicide Prevention for Veterans

To better take care of high-risk patients, the Veterans Affairs Department needs to get technology that frees up caregivers' time.

VA Needs to Better Track Teleworking Employees

The department needs to ensure employees are still processing claims in a timely and accurate manner, GAO said.

How VA Turns Survey Data into Better Veteran Health Care

Real-time feedback could help the Veterans Affairs Department direct respondents to task forces for suicide or homelessness.

Nextgov Event: Join Us Thursday to Talk About the Tech Workforce

Find out what the National Geospatial-Intelligence Agency and Veterans Affairs Department offer their employees to boost skills and spark innovation.

Meet the Woman in Charge of Customer Service for Millions of Vets

Dr. Lynda Davis, VA's chief veteran experience officer, will continue working on Vets.gov and getting real-time feedback for veterans.

Veterans Calling VA's Crisis Line Can Finally Get Through. Here’s Why.

A team of techies and customer-service professionals starting tackling the problem in 2015.

VA Experiments with Real-Time Dashboard of Vets' Feedback

The agency wants feedback whenever and however veterans want to send it.

Can Trump Make Veterans' Health Care Great Again?

Trump has "a chance to lead, not just in the VA but in the country, in bringing the internet to health care,” former federal CTO Aneesh Chopra says.

VA Secretary Promises Decision on Whether to Go to Commercial Health Records

Once that decision is made, the acquisition portion of the process will come into play, and law states it must be an open, competitive process.

Congress Wants Quarterly Reports on VA’s Tech Investments

The House committee leaders want more frequent updates on major IT investments, projects and programs.

Lawmakers Irritated with VA's Continuing Tech Problems

With its history of failed large-scale IT projects that cost taxpayers billions of dollars, VA is again grappling with IT issues.