Digital Government
SSA launches public data hub for customer service goals
The new online portal offers a look at how the agency is doing, as its new commissioner passes his 100 day mark on the job.
Exclusive
Digital Government
30,000 died in fiscal 2023 waiting for disability decisions from Social Security
SSA Commissioner Martin O’Malley sat down with Nextgov/FCW recently to talk through the agency’s biggest challenges, including how it delivers disability assistance.
Digital Government
SSA needs funding to address its ‘customer service crisis,’ commissioner says
Applicants have to wait eight months on average for an initial disability decision.
People
SSA taps White House tech official for CIO post
Marcela Escobar-Alava will be starting as the CIO of the Social Security Administration on Monday.
Modernization
SSA restructures tech shop to center on the CIO
Be on the lookout for a vacancy announcement for the SSA CIO position.
Digital Government
USDA hopes more data access will improve states’ SNAP delivery
The Agriculture Department is also working to help states address card skimming and other persistent problems in the SNAP program.
Digital Government
Senators seek details on SSA’s plan to modernize and simplify disability benefits applications
Three Democrats on the Senate Finance Committee asked the Social Security Administration for details on improvements to the Supplemental Security Income application.
Modernization
TMF Invests Over $40M to Improve Cybersecurity and Digital Services
The Technology Modernization Fund’s most recent investments will go to the Social Security Administration, the Treasury Department and the U.S. Agency for Global Media.
Emerging Tech
GSA Working to Expand on Social Security Administration’s Digital Identity System
There’s a solid cybersecurity argument for electronic verification, but equity can’t be neglected, observers say.
Digital Government
After Having Their Computers Monitored, Employees Blast SSA Watchdog
Employee group pledges to bring its complaints to the White House and Congress.
Digital Government
Social Security Wants Feedback on ‘Learning Agenda’ to Improve Data for Decision-Making
The agency is getting started on the data and policy improvement plan mandated under the Evidence Act.
Modernization
IT Panel Makes Recommendations for Social Security’s Tech Modernization
The recommendations come as the Social Security Administration embarks on a years-long IT modernization.
Digital Government
110,000 Americans Died Waiting for Social Security Disability Benefits in Last Decade
Americans waited an average of more than two years for benefits decisions from the government during the past decade.
Digital Government
4 Million Americans Waited Over an Hour in Line at Social Security Field Offices in 2019
Two separate Social Security Administration inspector general audits provide a detailed picture of customer experience over the past decade at the agency.
Cybersecurity
Social Security Wants a New Way to Manage Access for 330 Million Americans
The agency is considering overhauling its identity credential and access management, or ICAM, system to manage secure access for all users.
Digital Government
Social Security Administration Seeks to Solicit More Feedback from Customers
The agency is following White House guidance to improve customer service delivery, beginning with getting more input from actual customers.
Cybersecurity
Auditors Call on OMB to Ensure Agencies Coordinate on State Cybersecurity Requirements
State officials say duplicative and fragmented requests are sapping their resources.
Cybersecurity
Social Security Turns to Social Media to Help Combat Phone Scammers
Because government-related scam calls and texts are only getting worse.
Cybersecurity
CISA Director Pushes to Discontinue Social Security Numbers as Identification
Industry is eager to promote alternatives and improvements for digital identity.
Modernization
Social Security Announces More Telework Cuts
The move comes after Congress directed the agency to reinstate telework in other offices within SSA.
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