USDA
AI could help clear food stamp backlogs plaguing some states
States are increasingly seeing it as a way to better process public benefit programs amid workforce shortages and outdated technology issues. But change can be incremental amid policy and money concerns.
USDA's equity commission urges 'sweeping and generational change'
The independent commission’s report also included some to-do items for lawmakers.
USDA seeks fellows for its new digital service team
The tour-of-duty positions will “act as firefighters” to address pressing challenges across the Department of Agriculture, according to the agency’s CIO.
Proposed law aims to boost food and agriculture industry’s cyber posture
The bill would direct multiple stakeholders to conduct exercises that simulate when the food and agriculture sectors are hacked.
2023 was just the start of generative AI’s rise, government and industry leaders say
Generative artificial intelligence isn’t just a buzzword, it’s here to stay.
USDA unveils new data strategy
The Department of Agriculture’s new guidance builds on previous agency plans, and looks to improve data sharing and incorporate artificial intelligence into analytics operations.
USDA hopes more data access will improve states’ SNAP delivery
The Agriculture Department is also working to help states address card skimming and other persistent problems in the SNAP program.
Agriculture Department is taking a ‘cautious’ approach to generative AI
The agency’s data “also needs to be in a condition… to support those kinds of tools,” according to USDA chief data officer and responsible AI officer, Chris Alvares.
GAO: USDA violated the Anti-Deficiency Act while planning its relocation of science agencies
House Democrats renewed calls to institute tighter regulation of agency relocations in light of the watchdog agency's findings.
The ‘future is at risk’ for government’s biggest civilian payroll provider, study finds
The National Finance Center — a part of the Agriculture Department — provides payroll services for over 170 agencies, but a lot of them aren’t happy with the services they’re getting.
How the Agriculture Department is ‘hardwiring’ customer experience into its work
The department’s chief customer experience officer, Simchah Suveyke-Bogin, told Nextgov/FCW that her primary goal is building capacity for customer experience.
USDA CIO talks modernization, CX priorities
The Agriculture Department has made strides to modernize tech systems and improve service delivery, but there’s more work to do, according to Chief Information Officer Gary Washington.
3 Customer Experience Tips for Feds from Feds
Two professional customer experience experts offered advice for other practitioners across the federal ranks this month.
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