Ines Mergel

Dr. Ines Mergel is assistant professor of public administration and international affairs at Syracuse University's Maxwell School of Citizenship and Public Affairs. She studies the strategic, managerial, and administrative aspects of the use of new technologies in the U.S. federal government. Ines is the author of "Social media in the public sector."  Read her blog: http://inesmergel.wordpress.com, and follower her on Twitter: @inesmergel